NGOC BAO TRAM NGUYEN
Sacramento
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Tax Technician Personal Income Tax
Franchise Tax Board
10.2023 - Current
- Reviewed Taxpayers' information to ensure accuracy when they call in
- Assisting TSCS calls and guiding the NonFiler to compliance by utilize INC and TI.
- Communicated effectively with Taxpayer via phone regarding questions or concerns about their taxes and liabilities
- Analyzed collection accounts to determine appropriate action
- Utilized tools such as ARCS, INC, TI, TPF to analyze taxpayer accounts and provide suitable options for compliance.
- Provided support for collection calls and solving issues related to returns, refunds, OTW, EWOTS, and IA.
Vietnamese Interpreter
Cyracom Intl
02.2023 - 08.2023
- Interpreted conversations between foreign language-speaking clients and others
- Interpreted conversations consecutively to help both parties conduct business, handle medical needs, and manage personal concerns
- Maintained message content, tone, and emotion as closely as possible
- Interpreted spoken languages other than English and vice versa
- Kept confidentialities for all parties.
Co-owner/Operations Manager Of Healthy Food Store
Self-employed
12.2020 - 10.2022
- Increased sales and maximized profits through special displays and promotions
- Managed inventory control, cash control, and store opening and closing procedures
- Successfully managed store employees in a fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Focused on customer satisfaction through good customer service and products.
VINTAGE BOUTIQUE
Self-employed
09.2019 - 10.2022
- Researched seasonal trends, colors, and raw materials to meet buyer needs
- Conducted online shopping on social media to expand buyer reach
- Maximized profits through creative promotions and seasonal discounts.
Teacher
Bethany Learning Center Saigon
03.2016 - 04.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Trained and coached students in character building
- Incorporated multiple teaching strategies into the classroom
- Communicated frequently with parents, students, and faculty
- Supported student physical, mental, and social development through classroom games and activities.
Education
DIPLOMA IN INTERNATIONAL BUSINESS -
Singapore Institute Of Management
08.2015
University Transfer Program -
COLUMBIA COLLEGE VANCOUVER
Vancouver, BC11.2012
Skills
- Well mastered with ARCS, INC, TPF and some other systems to assist the Taxpayers
- Active listener
- Leadership
- Office Microsoft Word, Excel, Power Point
- Marketing
- Ability working under pressure
- Critical Thinking
- Complex Problem-Solving
- Business Communications
- Time Management
- Teacher Education
Timeline
Tax Technician Personal Income Tax
Franchise Tax Board
10.2023 - Current
Vietnamese Interpreter
Cyracom Intl
02.2023 - 08.2023
Co-owner/Operations Manager Of Healthy Food Store
Self-employed
12.2020 - 10.2022
VINTAGE BOUTIQUE
Self-employed
09.2019 - 10.2022
Teacher
Bethany Learning Center Saigon
03.2016 - 04.2017
DIPLOMA IN INTERNATIONAL BUSINESS -
Singapore Institute Of Management
University Transfer Program -
COLUMBIA COLLEGE VANCOUVER
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