Jessica Singh
_______________________________________________________
9521 Asimov Way Sacramento,CA
Summary
Experienced and knowledgeable professional with extensive expertise in tax policies, laws, and tax return processing, developed through a strong background at the Franchise Tax Board. Skilled in managing taxpayer accounts using various systems within the Taxpayer Service Center Section, ensuring compliance and accuracy in all financial transactions. Proven ability to provide exceptional customer service, resolve complex tax issues, and enforce compliance measures. Seeking to leverage my comprehensive understanding of state tax regulations and practical experience to excel as a Tax Program Technician.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
Work History
Tax Technician Range B
Franchise Tax Board
04.2024 - Current
- Listen to taxpayer concerns to provide customer service with courtesy and efficiency.
- Safeguard highly sensitive and confidential information and abiding departmental security and disclosure
- Prioritize workloads, case assignments and operational needs and special projects.
- Familiarity with Franchise Tax Board organization, operations, programs and related systems.
- Apply policies and procedures on each call and work assignment on a daily basis.
- Analyze account data while skip tracing through multiple systems to find account resolutions.
- Review submitted correspondence provided by debtors to verify account funds and/ or garnishment details.
- Excellent interpersonal and customer service skills.
- Ability to exercise good judgment and tact.
- Knowledge and experience with the Qfiniti System.
- Patient and innovative when working on tasks.
- Communicate effectively and have strong written/ verbal communication skills.
- Ability to effectively work independently and in a team environment.
- Ability to shift priorities and workloads in an effort to meet program goals.
- Knowledge and Experience in Personal Income Tax (PIT)
- Knowledge and Experience with the Taxpayer Information System, Case Management, ARCS, E-Gateway, RACK, TPF and INC .
- Ability to be flexible in response to changing workloads and priorities.
- Strong problem solving and negotiating skills.
- Experience in collecting past due accounts.
Administrative Assistant Volunteer
Charles Security
05.2017 - 08.2020
- Welcomed office visitors and staff member, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
Child Care Attendant
California Family Fitness
10.2017 - 01.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Developed lessons and activities to promote children's physical and emotional development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Kept areas clean, organized and stocked and sanitized surfaces and toys.
- Consulted with families to discuss activities and behaviors of each child.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Bachelor of Arts - Communication Studies, Minor in Business Admin
California State University -Sacramento
Sacramento, CA 01.2021 - 05.2023
Associate of Science - Business Administration
Cosumnes River College
Sacramento, CA 08.2016 - 12.2020
Associate of Arts - Marketing
Cosumnes River College
Sacramento, CA 08.2016 - 08.2020
High School Diploma -
Sheldon High School
Sacramento, CA 08.2012 - 08.2016
Skills
Microsoft Office (Word, Excel, PowerPoint, Teams), Critical Thinker, Customer Service Oriented, Analyzing, Tax Law and Policy Analysis, Personal Income Tax (PIT), TPF, TI, INC, Case Management, E-Gateway, ARCS, DMV, RACK, Collecting Data, Leader, and Empathy
Certification
Stukent Mimic Public Relations: Mimic Public Relations is a simulation that gave me hands-on educational experiences with important elements of professional public relations practice. This simulated environment allowed me as a student to take risks and learn from mistakes before reaching out to real media contacts and influencers.
References
Sajan Patel (Supervisor at Franchise Tax Board)
(916) 845-5467
Nicole Simmons (Supervisor at Franchise Tax Board)
(916) 845-3183
Melissa Anaya (Supervisor at Franchise Tax Board)
(916) 845- 3301
Indarjit (Bob) Singh Chahal (Charles Security)
(916) 212-5234
Timeline
Tax Technician Range B
Franchise Tax Board
04.2024 - Current
Social Media HubSpot: Social media HubSpot is a platform that allowed me to elevate my social media marketing skills. From creating engaging content to expanding my reach and measuring ROI, I learned how to harness the power of social and digital technologies to increase brand awareness, attract new customers and partners, and develop meaningful relationships.
05-2023
Stukent Mimic Public Relations: Mimic Public Relations is a simulation that gave me hands-on educational experiences with important elements of professional public relations practice. This simulated environment allowed me as a student to take risks and learn from mistakes before reaching out to real media contacts and influencers.
03-2023
Bachelor of Arts - Communication Studies, Minor in Business Admin
California State University -Sacramento
01.2021 - 05.2023
Child Care Attendant
California Family Fitness
10.2017 - 01.2018
Administrative Assistant Volunteer
Charles Security
05.2017 - 08.2020
Associate of Science - Business Administration
Cosumnes River College
08.2016 - 12.2020
Associate of Arts - Marketing
Cosumnes River College
08.2016 - 08.2020
High School Diploma -
Sheldon High School
08.2012 - 08.2016
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