Kevin Kim
Langley,BC
Summary
Experienced bank teller with a strong focus on customer service and meticulous attention to detail. Committed to executing efficient and accurate financial transactions, consistently surpassing performance goals and delivering exceptional results in diverse banking operations.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
02.2023 - Current
- Transaction Processing: Conducted various financial transactions, including deposits, withdrawals, check cashing, and account transfers, while adhering to bank policies and security procedures.
- Product Promotion: Informed customers about TD Bank's products and services, identifying opportunities to meet their financial needs and suggesting appropriate solutions.
- Balancing Cash Drawer: Maintained an accurate and balanced cash drawer at all times, minimizing discrepancies and ensuring the integrity of financial transactions.
Inside Cook
Katana Japanese Restaurant
07.2022 - Current
- Food Safety: Adhered to strict food safety and sanitation standards, ensuring the safe handling of ingredients and cleanliness of the dining area.
- Team Collaboration: Worked seamlessly with kitchen staff, bartenders, and servers to ensure efficient service flow and a cohesive team environment.
- Customer Feedback: Solicited feedback from diners, promptly addressed any concerns or issues and relayed valuable feedback to management for continuous improvement.
Assistant Manager
Rainbow Swimsuit Corp
09.2018 - 04.2022
- Online Store Management: Oversaw the day-to-day operations of the online platform, ensuring product listings,
pricing, and inventory levels were accurate and up-to-date. - Sales and Revenue Growth: Developed and executed strategies to drive online sales, including product
promotions, upselling techniques, and targeted marketing campaigns. - Customer Experience: Prioritized customer satisfaction by optimizing website usability, implementing user-friendly
navigation, and promptly addressing customer inquiries and concerns.
Education
Bachelor's - Golf Course Management
Korea Golf University
Gangwon-do, Republic Of Korea12.2021
Certificate - Joinery
University of The Fraser Valley
Chilliwack, BC03.2017
Skills
- Technical Support and Assistance
- Quality Assurance Evaluation
- High-Volume Environments
- Confidentiality Requirements
- Efficient Service
- Customer Care
Additional Information
- Fluent in Korean
- Fluent in English
Timeline
Customer Experience Associate
TD Canada Trust
02.2023 - Current
Inside Cook
Katana Japanese Restaurant
07.2022 - Current
Assistant Manager
Rainbow Swimsuit Corp
09.2018 - 04.2022
Bachelor's - Golf Course Management
Korea Golf University
Certificate - Joinery
University of The Fraser Valley
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