Lovepreet Kaur
Summary
Technical Support Specialist and Customer Experience Professional with over 4 years of experience in IT support, customer service, and technical problem-solving. Proven track record in managing service tickets, providing remote technical assistance, and maintaining detailed documentation of solutions. Demonstrated expertise in Windows operating systems, Microsoft Office Suite, and hardware troubleshooting, complemented by strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
The Bank of Nova Scotia
01.2023 - 03.2025
- Delivered exceptional customer service while managing complex financial transactions and technical inquiries
- Collaborated cross-functionally with various departments to develop and implement new service initiatives
- Resolved customer complaints and account discrepancies through systematic problem-solving approaches
- Maintained accurate documentation of customer interactions and account modifications
Technical Support Specialist
Alorica
07.2021 - 12.2023
- Provided comprehensive technical support for operating systems, Microsoft Office suite, and business applications through remote assistance
- Managed and processed support actions through ticketing systems, maintaining detailed documentation of all incidents and resolutions
- Coordinated with vendors for end-user hardware support and asset management
- Executed systematic troubleshooting procedures to diagnose and resolve technical issues
- Initiated and managed escalations with leadership team to ensure timely resolution of complex issues
- Contributed to training new team members, ensuring consistent service quality standards
Cashier Team Lead
Freshco
07.2020 - 07.2021
- Led and trained team members in operational procedures and customer service protocols
- Implemented new procedures resulting in measurable efficiency improvements
- Managed inventory tracking and reconciliation processes
- Supervised daily operations while maintaining high standards of service quality
Education
Data Analytics for Business
St Clair College
Windsor, ON05.2021
Bachelor's - Computer Science
Guru Nanak Dev University
Punjab05.2017
Skills
- Operating Systems: Windows OS
- Software: Microsoft Office Suite, Business Applications
- Technical Support: Remote Assistance, Hardware Troubleshooting
- Systems: Ticketing Systems, Documentation Management
- CRM software
- Computer skills
- Customer data confidentiality
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Customer Experience Associate
The Bank of Nova Scotia
01.2023 - 03.2025
Technical Support Specialist
Alorica
07.2021 - 12.2023
Cashier Team Lead
Freshco
07.2020 - 07.2021
Data Analytics for Business
St Clair College
Bachelor's - Computer Science
Guru Nanak Dev University
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