JAIME GOSSETT
Calgary,AB
Summary
Highly energetic and outgoing customer service and administrative professional. Handles multiple responsibilities simultaneously while maintaining a strong attention to detail. Upbeat and flexible, with a constant focus on the value provided to customers and their experience. Driven and results-focused individual seeking an administrative position in a fast-paced, challenging environment.
Overview
23
23
years of professional experience
Work History
Admissions Advisor
Sundance College
01.2023 - Current
- Built relationships with incoming students to help each admission requirements
- Completed student enrollment documents and assisted with registration
Program Director
Jenny Craig
01.2005 - 01.2022
- Generated guest sales, sold complete Jenny Craig menu plans and programs, carried out service checks with current clients, upgraded programs and provided additional support to meet client needs
- Ensured all clients received superior service and support from their consultant
- Completed care and confirmation calls to stay connected with clients throughout the week
- When clients fell off the Jenny Craig Program, made outbound calls to reengage them
- Assisted and supported the Centre Director with daily center duties
Centre Director
Jenny Craig
01.2013 - 01.2017
- Provided exceptional customer service to clients by connecting with them and being a champion for their goals
- Coached and managed employees delivering on the Company's service model
- Utilized service KPI's to identify employee strengths/weaknesses
- Assisted with outbound client outreach, food room stocking and daily in-store operations
- Contributed to business growth by acquiring new clients, retaining current clients and successfully delivering the Jenny Craig Program
- Grew profits through effective management of payroll, inventory and employee scheduling
- Used metrics to build strategy for Centre and ensure staff are driving towards these goals
- Functioned as a role model to clients and employees
- Lead by example by displaying a willingness to assist with any task and encourage a cooperative environment
Consultant
Jenny Craig
01.2005
- Consistently implemented the Jenny Craig Service Model to connect with clients and understand their goals and challenges
- Built trusting and open relationships with clients that facilitated the identification of motivating and maintain focus
- Coached clients to maintain their commitment to their Jenny Craig Program by holding them accountable to their menu plan, attending their coaching session every seven days, and self-monitoring their daily food intake and exercise
- Completed care and confirmation calls to stay connected with clients throughout the week
- Carried out daily center operations tasks including food room stocking, client invoicing and checkout
- Functioned as a role model to clients and employees by living the Jenny Craig principles of ideal weight and lifestyle
Client Coordinator
Jenny Craig
01.2004 - 01.2005
- Completed daily center operations tasks including food room stocking, client invoicing and checkout
- Carried out reception duties such as greeting and checking in/out clients, answering telephones and maintaining scheduling for consultants
Data Entry Clerk
Modern Beauty Supplies
01.2003
Hairstylist
Alanti's Hair Salon
01.2002
Education
Hairstyling Program -
Delmar College
01.2001
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Time management
Timeline
Admissions Advisor
Sundance College
01.2023 - Current
Centre Director
Jenny Craig
01.2013 - 01.2017
Program Director
Jenny Craig
01.2005 - 01.2022
Consultant
Jenny Craig
01.2005
Client Coordinator
Jenny Craig
01.2004 - 01.2005
Data Entry Clerk
Modern Beauty Supplies
01.2003
Hairstylist
Alanti's Hair Salon
01.2002
Hairstyling Program -
Delmar College
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