Latifa Mustafa
Winnipeg,Please Select
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Admissions Advisor
ABM College
02.2023 - Current
- Maintained positive relationships with students, faculty, alumni, and administration.
- Keep records and reports up to date
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Handle technical issues in their area of expertise
- Carry out clerical duties, including answering phones and preparing documents
- Identified and addressed concerns of incoming students and parents.
- Used data to monitor students' progress and recommend solutions for improvement.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
Banking Advisor
RBC Royal Bank
09.2021 - 02.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Identified opportunities for cost savings within the branch, implementing process improvements that positively impacted operational efficiency.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
Claims Specialist
DHL
11.2018 - 08.2021
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Recruiter
Apple
07.2016 - 12.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Sales Representative
Nissan Motor Corporation
12.2013 - 07.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Service Representative
Bell MTS
01.2012 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Bussiness
University of Manitoba
10.2020
High School Diploma -
Daniel McIntyre Collegiate Institute
07.2014
Skills
- Sales Support
- Customer Retention
- Product and Service Sales
- Remote Office Availability
- Interpersonal Communication
- Computer Skills
- Microsoft Office
- Problem-Solving
Languages
English
Full Professional
French
Elementary
Arabic
Native or Bilingual
Timeline
Admissions Advisor
ABM College
02.2023 - Current
Banking Advisor
RBC Royal Bank
09.2021 - 02.2023
Claims Specialist
DHL
11.2018 - 08.2021
Recruiter
Apple
07.2016 - 12.2018
Sales Representative
Nissan Motor Corporation
12.2013 - 07.2016
Customer Service Representative
Bell MTS
01.2012 - 11.2014
Bachelor of Arts - Bussiness
University of Manitoba
High School Diploma -
Daniel McIntyre Collegiate Institute
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