Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Latifa Mustafa

Winnipeg,Please Select

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Admissions Advisor

ABM College
02.2023 - Current
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Keep records and reports up to date
  • Organize and schedule meetings and events
  • Supervise other staff and delegate responsibilities
  • Handle technical issues in their area of expertise
  • Carry out clerical duties, including answering phones and preparing documents
  • Identified and addressed concerns of incoming students and parents.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
  • Increased visibility of program offerings by representing our institution at various education conferences and events.

Banking Advisor

RBC Royal Bank
09.2021 - 02.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
  • Identified opportunities for cost savings within the branch, implementing process improvements that positively impacted operational efficiency.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.

Claims Specialist

DHL
11.2018 - 08.2021
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.

Recruiter

Apple
07.2016 - 12.2018
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Sales Representative

Nissan Motor Corporation
12.2013 - 07.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Customer Service Representative

Bell MTS
01.2012 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Bussiness

University of Manitoba
10.2020

High School Diploma -

Daniel McIntyre Collegiate Institute
07.2014

Skills

  • Sales Support
  • Customer Retention
  • Product and Service Sales
  • Remote Office Availability
  • Interpersonal Communication
  • Computer Skills
  • Microsoft Office
  • Problem-Solving

Languages

English
Full Professional
French
Elementary
Arabic
Native or Bilingual

Timeline

Admissions Advisor

ABM College
02.2023 - Current

Banking Advisor

RBC Royal Bank
09.2021 - 02.2023

Claims Specialist

DHL
11.2018 - 08.2021

Recruiter

Apple
07.2016 - 12.2018

Sales Representative

Nissan Motor Corporation
12.2013 - 07.2016

Customer Service Representative

Bell MTS
01.2012 - 11.2014

Bachelor of Arts - Bussiness

University of Manitoba

High School Diploma -

Daniel McIntyre Collegiate Institute
Latifa Mustafa