Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Quote
Work Preference
Interests
Affiliations
Generic
Edith Piewo

Edith Piewo

Quebec,QC

Summary

An experienced customer service representative dedicated to contribute to the company's success by maintaining customer satisfaction with a proven ability to establish rapport with clients. Versed in addressing customers' feedback, account updating, and troubleshooting. Goes above and beyond for each customer to secure long-term loyalty and resolve diverse issues. Excels with technology and communicates clearly with people of different backgrounds

Overview

4
4
years of professional experience

Work History

Client Support Representative

Sun Life
06.2024 - 05.2022
  • Increased customer satisfaction scores by 20% by enhancing CRM software utilization and training
  • Exceeded sales target by 15% in the 1st quarter of 2024
  • Collaborated with engineering teams to address recurring technical issues affecting multiple customers
  • Monitored client feedback to identify trends and areas of improvement for product development teams
  • Cross-sell services on 45% of calls, upgrading customers on service plans
  • Awarded top salesperson recognition in 2023 for exceeding set productivity targets by 20%
  • Acted as interim call center supervisor, monitored call center representative phone calls and provided necessary performance feedback.

Administrative Assistant

Sun Life
11.2022 - 04.2022
  • Coordinated logistics for successful conferences, meetings and special events
  • Handled customer inquiries, billing and payment/service request
  • Achieved 99% accuracy in record-keeping by revamping the digital filing system
  • Entered information onto digital systems to maintain data quality and accuracy
  • Welcomed guests, issued passes and took incoming phone calls at reception
  • Supported the human resources department by updating employee files as needed
  • Proofread and edited documents and reports for staff.

Customer Service Cashier

MTN Cameroon
03.2018 - 12.2018
  • Served customers electronics, sold phones, modems and offered suggestions, answered questions provided private consultations
  • Checked promotions, and informed customers about products on sale, and special offers, and recommend alternative items for out-of-stock products to increase sales and enhance customer satisfaction with fast and knowledgeable services
  • Continuously increased sales by 5-10% monthly and received returning clients due to satisfaction levels
  • Counted cash drawers before and after shifts and prepared cash bags
  • Tidied retail floor area, organizing shelves and racks.

Sales Agent Volunteer

ETS Bros & Sis
11.2018 - 02.2018
  • Identified customer needs, leading to a 10% increase in sales conversions
  • Resolved customer issues, resulting in improved customer satisfaction scores
  • Captured new leads and customers
  • Maintained up-to-date knowledge of products, ensuring top-notch client servicing
  • Provided exceptional post-sale support, enhancing customer loyalty
  • Accurately reported sales transactions.

Education

BBA - Management

Higher Institute of Commerce And Management, Bambili
Bamenda
12.2018

Skills

  • Telephone Etiquette
  • Attention to Detail
  • Active Listening
  • Problem Solving
  • Empathy and patience
  • Microsoft office package

Languages

English
French

References

Available on request

Timeline

Client Support Representative

Sun Life
06.2024 - 05.2022

Administrative Assistant

Sun Life
11.2022 - 04.2022

Sales Agent Volunteer

ETS Bros & Sis
11.2018 - 02.2018

Customer Service Cashier

MTN Cameroon
03.2018 - 12.2018

BBA - Management

Higher Institute of Commerce And Management, Bambili

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time offWork from home optionPersonal development programsPaid sick leaveCompany CultureStock Options / Equity / Profit Sharing

Interests

Customer satisfaction

Affiliations

  • 9C30-240718123904

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Edith Piewo