Stephanie Imseis
Aurora,Ontario
Summary
Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Support Representative
Keyser Mason Ball LLP
10.2022 - Current
- Assist in paralegal duties such as drafting Schedule A's, drafting claims and filing them with the courthouse.
- Updating legal tracking sheets and statuses of existing claims.
- Conduct administrative work such as drafting demand letters, sending them out, keeping track of shipment orders etc.
- Update client files when needed.
- Organize client files in an efficient manner
- Call courthouses to receive updates on existing files.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist
Aurora Athletic Club
08.2021 - Current
- Over see the facilitate during working hours.
- Clean equipment and organize gym.
- Keep reception desk neat and tidy.
- Assist in membership pricing and signups
- Answer phones to assist customer inquiries.
- Report back to management when needed.
- Lock up the facility after close.
- Keep a positive and friendly attitude throughout the shift.
- Assist new gym members with exercises.
- Input orders on merchandise accurately into POS terminal, and accepted payments.
- Trained new receptionists.
Hostess
Aw Shucks
08.2020 - 03.2021
- Answered customer questions about hours, seating, menu information and reservations.
- Organized the seating of guests.
- Greeted and seated guests upon arrival.
- Kept the podium organized and tidy.
- Provided patrons with estimated waiting times during peak service hours.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
Music Teacher
Valley View School of Arts
12.2015 - 04.2017
- Selected music from various genres for use as teaching pieces.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
- Established strong music foundation with students by incorporating basic music theory into weekly lessons.
- Arranged lessons to accommodate each student's unique goals and interests.
Education
High school diploma -
St Maximilian Kolbe CHS
Bachelor of Arts -
University of Western Ontario
London, ONParalegal Studies
Humber College
Toronto, ON04.2024
Skills
- Training Development Aptitude
- Active Listening
- Managing Multiple Tasks
- POS Systems Expertise
- Legal and Court Processes
- Legal Document Reviewing
- Recordkeeping Strengths
- Professional Telephone Demeanor
- Problem-Solving Ability
- Computer Proficiency
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
Timeline
Client Support Representative
Keyser Mason Ball LLP
10.2022 - Current
Receptionist
Aurora Athletic Club
08.2021 - Current
Hostess
Aw Shucks
08.2020 - 03.2021
Music Teacher
Valley View School of Arts
12.2015 - 04.2017
High school diploma -
St Maximilian Kolbe CHS
Bachelor of Arts -
University of Western Ontario
Paralegal Studies
Humber College
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