Omar Al Arafi
Edmonton,AB
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking Concrete well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines. Capable Construction Laborer experienced in operating and maintaining equipment to support job site needs. Physically strong and fit with good time management abilities and dexterity to support skilled work. Attentive Laborer with expert skills in concrete finishing and carpentry. Collaborative team player committed to following safety practices and eliminating hazards. Strictly follows project plans and specifications to complete quality, code-compliant work. Motivated construction laborer committed to learning and implementing skilled trades and meeting customer needs. Follows instructions and leads others with equal proficiency. Cultivates productive working relationships and instills confidence and trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Warehouse Shipper
IS2 workforce solution
Edgerton, AB
05.2023 - 08.2024
- Received, organized and inventoried incoming shipments.
- Packed and shipped orders accurately and efficiently.
- Maintained cleanliness of warehouse environment.
- Ensured quality control standards were met for all outgoing packages.
- Followed safety protocols when operating machinery or equipment.
- Reported any discrepancies or damages to the appropriate personnel.
- Assisted in cycle counts to ensure accuracy of inventory records.
- Completed necessary paperwork related to shipping activities.
- Labeled containers correctly according to destination requirements.
- Participated in regular stock checks for accurate inventory management.
- Coordinated with other departments on order fulfillment issues.
- Provided support to production teams as needed.
- Updated shipment tracking systems with current information.
- Developed strategies for improving efficiency of shipping processes.
- Monitored product expiration dates and took action accordingly.
- Inspected materials for defects prior to packing them for shipment.
- Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Determined shipping methods, routes or rates for materials to be shipped.
- Compared and verified identifying information of outgoing shipments.
Concrete Construction Laborer-skilled
Black Top Paving
Edmonton, AB
08.2023 - 11.2023
- Mixed, poured and finished concrete using hand tools such as shovels and trowels.
- Loaded and unloaded construction materials from trucks to job site.
- Demolished existing structures with sledgehammers and other power tools.
- Operated a variety of equipment including jackhammers, drills, saws, grinders.
- Assisted in the installation of formwork for pouring concrete.
- Conducted daily safety inspections on all equipment used at the job site.
- Repaired damaged forms prior to pouring concrete, as needed.
- Transported heavy objects around the work area with wheelbarrows or dollies.
- Cleaned up debris from demolition sites and removed waste material from job sites.
- Leveled dirt and gravel in order to prepare surfaces for new construction projects.
- Checked grade stakes and string lines during layout process before pouring concrete.
- Utilized a range of hand tools such as rakes, hoes and shovels in order to spread concrete mix evenly.
- Leveled and smoothed freshly placed concrete with a straight edge or float.
- Finished surfaces by hand-troweling or machine-troweling for a smooth finish.
- Shaped rounded edges on corners with edger tool and created grooves to control cracking.
- Spread, leveled and smoothed concrete using rake or shovel.
- Operated power vibrator to compact concrete.
- Produced rough concrete surface using brooms.
- Repaired unsafe curbs, gutters, sidewalks, driveways and roadways.
- Worked with teammates to move steel forms.
- Placed steel pins using sledgehammer.
- Inspected and maintained tools and equipment.
- Finished surfaces by troweling, floating and brushing following project requirements and specifications.
- Dismantled forms using basic and advanced tools.
- Loaded and unloaded necessary tools, materials and machines from trucks and trailers.
Restaurant Crew Trainer
mcdonalds
Edmonton, AB
04.2022 - 05.2023
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Created detailed reports on employee performance metrics for senior management review.
- Encouraged open communication between trainees and management throughout the learning process.
- Maintained up-to-date records of all employees' training progress and certification status.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned cooking equipment after use according to safety protocols.
- Processed payments accurately and efficiently using POS system.
- Followed health code regulations when handling food items safely.
- Prepared food items such as salads, sandwiches, desserts., as needed.
- Trained new team members on restaurant policies and procedures.
- Provided exceptional service to high volume of daily customers.
- Refreshed inventory supplies for drink and napkin stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Sales Associate
Abu Khaled
Mafraq, Jordan
03.2018 - 11.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
Education
Queen Elizabeth School
Edmonton, ABSkills
- Warehouse Safety
- Finishing Techniques
- On time person never late
- never been absent or called in sick
- creativity on finding a solutions
- well communicate with customers
- high confident
- self learned person
- able to lift heavy objects
- quick learner and hard working
Affiliations
sports such as Swimming, working out, soccer, many other sports I do many activities in my life hard working person and ambition man looking to do my best in my job and my life.
Custom
- I am a quick learner I love to learn new stuff in my life and work hard get to learn new jobs and other activates.
References
References available upon request.
Timeline
Concrete Construction Laborer-skilled
Black Top Paving
08.2023 - 11.2023
Warehouse Shipper
IS2 workforce solution
05.2023 - 08.2024
Restaurant Crew Trainer
mcdonalds
04.2022 - 05.2023
Sales Associate
Abu Khaled
03.2018 - 11.2019
Queen Elizabeth School
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