Alejandro Tobon
Remote
Summary
Results-driven professional with a proven track record in enhancing productivity and efficiency. Expertise in strategic planning and process optimization, complemented by strong team leadership skills. Demonstrates exceptional communication, problem-solving abilities, and adaptability to foster seamless operations and positive team dynamics. Aiming to leverage these competencies to drive operational excellence in a challenging environment.
Overview
11
11
years of professional experience
Work History
Operations Manager
Luxe Outdoor Living
Pompano Beach, FL
11.2022 - 02.2025
- Reduced operating costs by 24%, generated 44% of 2024 store revenues, and increased customer experience ratings by 50%.
- Directed activities for merchandising, operations, customer service and human resources.
- Devised tailored approaches for maximizing retail profitability.
- Identified opportunities for market adaptation.
- Established lasting, loyal partnerships with subcontractors and vendors.
- Refined operational workflows to boost profit margins.
- Drove efficiency in B2C delivery processes while overseeing all aspects of receiving and shipping.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Florida Service Sales
Wilkinson Hi-Rise
Miami, FL
09.2021 - 10.2022
- Surpassed sales targets, increasing new service account goals by 38% and tripling monthly cleaning service sales over the same period.
- Handled post-sales follow-up by addressing customer concerns and managing relations.
- Engaged with clients to identify and address their commercial needs.
- Introduced fresh approaches for optimizing team performance.
- Directed comprehensive sales operations, ensuring revenue increase and fulfillment of customer satisfaction objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Operations Manager
Wilkinson Hi-Rise
Miami, FL
06.2016 - 09.2021
- Optimized payroll operations, cutting overtime expenditure by 30% using a performance-based payment method.
- Evaluated suppliers for optimal cost management.
- Pinpointed essential process modifications to boost performance.
- Enhanced workflow systems to boost overall organizational performance.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed daily workflows and team activities of 30 technicians.
Project Manager
Oceaneering International
New Orleans, LA
01.2014 - 01.2016
- Handled navigation tasks along with sea floor scanning and positioning validation on various projects for major oil companies including BP, Statoil, Chevron.
- Assisted in coordinating and executing tasks for marine survey projects.
- Procured critical supplies to maintain project milestones and targets.
Education
Bachelor of Business Administration - Operations Management
Florida International University
Skills
- Resilience in changing circumstances
- Results-driven mindset
- Detail-oriented
- Proactive collaborator
- Committed to continuous learning
- Passionate about superior outcomes
- Effective communication
- Initiative-driven professional
- Strategic leadership
- Analytical problem solving
- Procore
- Service fusion
- Storis
- Quickbooks
- Intuit Time Sheets
- Adobe PDF
- Microsoft Excel
- Microsoft PowerPoint
- Multitouch
- Cost reduction
- Operational efficiency
- Customer experience
- Sales operations
- Process optimization
- Client engagement
- Project management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
Luxe Outdoor Living
11.2022 - 02.2025
Florida Service Sales
Wilkinson Hi-Rise
09.2021 - 10.2022
Operations Manager
Wilkinson Hi-Rise
06.2016 - 09.2021
Project Manager
Oceaneering International
01.2014 - 01.2016
Bachelor of Business Administration - Operations Management
Florida International University
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