Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armando Espinoza

L6 Operations Manager, III.
San Diego,CA

Summary

I am a trustworthy individual with a strong work ethic and currently serve as an Operations Manager with a keen focus on customer obsession and a deep sense of ownership. With over six years of experience in Operations and Quality Assurance, I have successfully managed high-performing teams in fast-paced, high-pressure environments, including one of the largest Amazon Fulfillment Centers in North America and Trident Seafoods on Alaskan vessels.

My management career in Alaska instilled an unrelenting work ethic, working 12-16 hour shifts, seven days a week, for months at a time. This experience shaped a culture that emphasizes on working until my job is done, a mindset that has become second nature and drives my success today.

My career is defined by a relentless drive for results, earning recognition as a Top Tier Manager at Amazon and securing a promotion 1.5 to 2 years ahead of schedule. I have led teams of 400-800+ associates, achieving 15% year-over-year cost improvement for two consecutive years, reducing injury rates by 38% YOY, and improving site quality by 40% in 2023 and 20% in 2024. I thrive in environments that demand resilience, innovation, and continuous improvement.

Last but not least, I find extreme passion in my job and a strong sense of purpose. Work is something that I enjoy a lot.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Operations Manager

Amazon
San Diego, California
04.2022 - Current
  • Improved operational efficiency by tackling key bottlenecks, leading to 15% year-over-year cost reduction for 2 consecutive years, averaging 8% savings.
  • Built and led strong teams, directly managing 10 salaried managers and overseeing 25 in total. 80% of direct reports improved their yearly rankings, with 30% earning promotions.
  • Applied Lean Six Sigma and Pareto principle to reduce defect rates, boosting site quality by 40% in the first year and 20% in the second.
  • Worked closely with HR, Finance, Safety, Engineering, and Loss Prevention to launch projects to exceed customers promise first and exceeded expectations.
  • Consistently met and surpassed KPIs for cost, customer satisfaction, and quality. Created action plans for all departments, aligned teams with key metrics, and supported managers through scorecards and targeted improvement programs.

Quality Assurance Manager

Trident Seafoods.
Seattle, Washington
01.2018 - 03.2021
  • End-to-End Quality Oversight in Extreme Environments: Ensured the highest product standards while operating in one of the world's most challenging environments.
  • Alaskan waters. Adapted quality protocols in dynamic conditions, ensuring seamless operations
    and compliance with strict FDA, USDA, and maritime standards.
  • Safety-Centric Leadership in High-Risk Conditions: Took full ownership of vessel safety
    programs, achieving zero serious injuries over 2.8 years through proactive risk assessments,
    hands-on training, and cultivating a safety-first mindset across all crew levels in a 24/7
    operational setting.
  • Operational Agility Under Unpredictable Circumstances: Managed quality and production
    processes in unpredictable weather and resource-limited environments. Developed contingency
    plans to mitigate disruptions, maintaining production targets and regulatory compliance under
    constantly changing conditions.
  • Cross-Functional Decision-Making in Isolation: Collaborated with engineers, production
    teams, and leadership to drive efficiency, balancing quality assurance with production demands
    in isolated environments where quick, decisive action was crucial to maintaining operations.
  • Resilience and Endurance in Demanding Conditions: Excelled in a high-stress, physically
    demanding environment, working 12–16 hour shifts, seven days a week for months at a time,
    without compromising focus on quality, safety, or production goals. Demonstrated an
    unrelenting work ethic and the ability to thrive in extreme, high-stakes conditions

Education

Bachelor of Science - Sport Science.

UABC
Mexico.
05.2001 -

Skills

  • Lean Six Sigma Expertise: Proficient in applying Lean Six Sigma methodologies to identify and resolve quality issues Skilled at creating data-driven action plans that lead to measurable improvements in operational efficiency and product quality

  • Adaptability in Ambiguous Environments: Demonstrated ability to navigate and manage effectively in uncertain scenarios Quickly adapt strategies and processes to meet changing customer needs and market conditions, ensuring business continuity and growth

  • Customer-Centric Problem Solving: Strong focus on customer obsession, consistently working backwards from customer needs to develop innovative solutions Utilize deep understanding of customer pain points to drive product improvements and enhance overall customer experience

  • Resilience and Ownership Mindset: Exceptional ability to persevere through challenges, maintaining a strong sense of ownership until projects are successfully completed Consistently go above and beyond to ensure high-quality outcomes, demonstrating unwavering commitment to organizational goals

Certification

Lean Six Sigma Green Belt

Timeline

Operations Manager

Amazon
04.2022 - Current

Quality Assurance Manager

Trident Seafoods.
01.2018 - 03.2021

Bachelor of Science - Sport Science.

UABC
05.2001 -

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Armando EspinozaL6 Operations Manager, III.