Sanjay Luitel
Calgary,AB
Summary
Accomplished Technician skilled in troubleshooting, diagnostics and service on diverse instrumentation. Configures components for optimal performance. Talented repairer with organized and systematic approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Line Cook & Customer Service Associate
Lina''s Italian SuperMarcato
05.2023 - Current
- Prepared and served range of authentic Italian dishes, including panini, dips, lasagna, sauces from scratch, ensuring consistency and quality that align with company’s standards.
- Efficiently managed hotline service during peak hours, providing prompt and courteous service while handling high-volume orders with precision.
- Deliver attentive customer service by addressing inquiries and resolving issues to enhance customer service, contributing to welcoming atmosphere.
- Accurately managed cash register operations, handling daily transactions with diligence and maintaining reliable records.
- Maintained cleanliness and organization throughout kitchen and dining areas, meeting health and safety standards and fostering positive environment.
- Assisted with garbage, stewarding, recycling, and food waste disposal to uphold kitchen sanitation.
Customer Service & Data Entry Associate
Pipers & Puffs Smoke Shop
08.2022 - 02.2023
- Delivered exceptional customer service by assisting an average of 50+ customers per day, leading to a 15% increase in customer satisfaction and repeat business.
- Accurately entered and updated over 200 product orders, inventory records, and pricing details into the store’s Point of Sale (POS) system, ensuring 100% accuracy in data entry.
- Collaborated with store management to maintain optimal inventory levels, reducing stockouts by 20% through timely stock audits and efficient inventory management.
- Resolved 95% of POS-related issues within 30 minutes, ensuring minimal disruption to daily operations and maintaining customer satisfaction.
- Processed an average of 25 returns and exchanges per week, ensuring all transactions were handled swiftly and accurately, contributing to a 10% reduction in customer complaints.
- Maintained a clean and organized work environment, resulting in zero health and safety violations during monthly store inspections.
- Provided administrative support by preparing weekly sales and inventory reports, processing invoices, and completing 50+ data entry tasks each month to support efficient store operations.
Software Developer
Uptech Solutions
02.2019 - 11.2021
- Assisted in the design, development, and maintenance of custom web applications and software solutions, contributing to the successful completion of 5+ client projects, enhancing the company’s service delivery by 30%.
- Collaborated with senior developers to implement RESTful APIs and integrate third-party services, improving system functionality and user experience by 25%.
- Contributed to a team of 6 developers in using agile methodologies to develop software solutions, ensuring that project milestones were met on time, achieving a 100% on-time delivery rate for assigned tasks.
- Wrote and tested over 500 lines of clean, maintainable code in languages such as JavaScript, Python, and PHP, with a focus on optimizing application performance, resulting in a 15% improvement in processing speeds.
- Participated in regular code reviews, improving code quality by identifying and resolving 50+ bugs, enhancing the stability and usability of applications.
- Assisted with the development and deployment of internal tools that automated routine tasks, reducing operational overhead by 20%.
- Managed database schema design and integration using MySQL, ensuring data integrity and enhancing query performance by 18%.
- Engaged in daily stand-up meetings and bi-weekly sprint planning sessions, fostering a collaborative environment and ensuring clear communication between the development team and project stakeholders.
Education
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Sydney, NS01-2024
Bachelor of Information Management -
Thames International College
Kathmandu, Nepal01-2020
Skills
- Data Entry & Accuracy
- Customer Service & Communication
- Attention To Detail
- Problem Solving & TroubleShooting
- Organization Skills & Time Management
- Software Proficiency
- Teamwork & Collaboration
- Inventory Management & Stock Control
- SalesForce and Microsoft Office Suite
Languages
English
Professional Working
Timeline
Line Cook & Customer Service Associate
Lina''s Italian SuperMarcato
05.2023 - Current
Customer Service & Data Entry Associate
Pipers & Puffs Smoke Shop
08.2022 - 02.2023
Software Developer
Uptech Solutions
02.2019 - 11.2021
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Bachelor of Information Management -
Thames International College
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