Khalil Rahmouni
Montreal,Canada
Summary
Creative and data-driven UX/UI Designer with over 5 years of experience enhancing digital experiences for web and mobile applications in Canada and internationally. Skilled in user-centered design, customer journey mapping, and agile project management. Proven ability to drive design strategies that align with business goals, accessibility standards (AODA), and data protection regulations (GDPR, Law 25).
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
CIBC Bank
01.2024 - Current
- Leveraged customer insights to deliver exceptional service and contributed to a user-focused approach in service interactions
- Enhanced User Understanding: Developed a deep understanding of customer challenges, which informed a user-centered perspective applicable in UX design
- Problem Resolution: Improved customer satisfaction by efficiently resolving issues, an experience transferable to identifying and addressing user pain points in design
- Data-Driven Improvements: Worked with customer feedback data to suggest service enhancements, showcasing data analysis skills relevant to UX research
UX/UI Designer
Attijari Bank
01.2023 - 01.2024
- Optimized customer experiences and drove design initiatives for digital banking solutions
- Enhanced Usability: Led UX design for a mobile banking app that improved user satisfaction by 30%, using Figma prototypes and interactive mockups
- Design System: Established a cohesive design system to unify branding across platforms, reducing development time by 20%
- Cross-Functional Collaboration: Worked with front-end teams to implement seamless user experiences, adhering to accessibility standards
- SEO Contribution: Collaborated with content teams on SEO initiatives, resulting in a 15% increase in organic traffic
- Successfully improved app accessibility for AODA compliance, enhancing user reach
- Increased app engagement by 25% through strategic UX/UI adjustments based on data insights
UX/UI Designer
Vistaprint
01.2018 - 01.2023
- Company Overview: Remote: Canada-Tunisia
- Designed user interfaces and optimized experiences for Vistaprint's digital assets
- Customer-Centric Designs: Developed interfaces for landing pages and email campaigns, boosting conversion rates by 20%
- User Testing & Prototyping: Created prototypes and conducted A/B testing to iterate designs based on user feedback
- Compliance & Brand Consistency: Ensured GDPR compliance and brand consistency across all touchpoints, enhancing user trust
- Migration & Redesign: Led website navigation redesign and managed a smooth migration that improved customer satisfaction
- Remote: Canada-Tunisia
- Played a critical role in a website migration, maintaining brand integrity and improving user retention by 18%
- Enhanced accessibility features, leading to a 25% improvement in user experience ratings
Education
Bachelor's - Multimedia Communication
Institut des Arts Supérieurs Multimédia
01.2017
Skills
- UX/UI Strategy & Design
- Journey mapping
- Wireframes
- Prototypes
- A/B testing
- SEO
- Analytics
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- Data Protection Compliance
- GDPR
- Law 25
- Cookie consent practices
- Tools
- Figma
- Sketch
- Adobe Creative Suite
- Material UI
- Front-End Familiarity
- HTML
- CSS
- JavaScript
- Bootstrap
- Project Management
- Agile
- Scrum methodologies
Certification
- Professional UX/UI Design, Coursera, 01/01/22
- Data Analytics for Designers, LinkedIn Learning, 01/01/21
Languages
Fluent in English
Native or Bilingual
Fluent in French
Native or Bilingual
Timeline
Customer Service Representative
CIBC Bank
01.2024 - Current
UX/UI Designer
Attijari Bank
01.2023 - 01.2024
UX/UI Designer
Vistaprint
01.2018 - 01.2023
- Professional UX/UI Design, Coursera, 01/01/22
- Data Analytics for Designers, LinkedIn Learning, 01/01/21
Bachelor's - Multimedia Communication
Institut des Arts Supérieurs Multimédia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Residency: Permanent Resident
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