Pawanpreet Dhillon
Calgary
Summary
Energetic and passionate university student working toward a BBA in Accounting at SAIT. Also, a Professional team player who emphasizes respect, teamwork, and personal and professional growth. Known for strong work ethic and exceptional organizational skills. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deerfoot City Site Guard
Guardteck Security
09.2023 - Current
- Provide high level of customer service by assisting visitors, answering queries, and maintaining helpful and professional demeanor.
- Conduct regular patrols of premises to detect and prevent any suspicious activities.
- Respond promptly to alarms, security incidents, and emergencies; take appropriate action to mitigate risks and report incidents to relevant authorities.
- Maintain accurate and detailed logs of daily activities, incidents, and observations.
Assistant Site Manager
Guardteck Security
03.2021 - 09.2023
- Achieved promotion to Assistant Manager within one year, recognizing leadership and operational skills.
- Enhanced document management through effective organization.
- Managed schedules and workflows, adjusting for business demands to maintain smooth operation.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Monitored, coached, and supervised team of 15 employees in 2023.
Supervisor
Tim Hortons
01.2018 - 03.2021
- Provided ongoing training, improving performance and service quality
- Resolved customer issues and queries, ensuring customer satisfaction
- Upheld and enforced company policies, contributing to professional environment.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
Walmart
01.2017 - 12.2017
- Fostered positive relationships with peers and customers, enhancing overall service experience
- Served as knowledgeable resource for products, services and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Business Administration - Accounting
SAIT
Calgary, AB05.2025
Associate of Science - General Science
Kwantlen Polytechnic University
Surrey, BC08.2017
Skills
- Analytical and problem-solving skills
- Time Management
- Scheduling and Coordinating
- Staff Training
- Microsoft Office Proficiency
- Documentation and Reporting
- Strong Interpersonal Skills
- Problem Resolution
- Customer Relations
- Money handling abilities
Certification
- H&R Block Federal Income Tax Level 1 Certificate
- Security License accredited by the Government of Alberta.
- First Aid Level C CPR & AED accredited by the St. John Ambulance Saint-Jean.
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Deerfoot City Site Guard
Guardteck Security
09.2023 - Current
Assistant Site Manager
Guardteck Security
03.2021 - 09.2023
Supervisor
Tim Hortons
01.2018 - 03.2021
Customer Service Representative
Walmart
01.2017 - 12.2017
Bachelor of Business Administration - Accounting
SAIT
Associate of Science - General Science
Kwantlen Polytechnic University
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