Nitika Kapur
HAMILTON,ON
Summary
Security-focused and diligent Guard with 6+ years of experience at protecting personnel and premises and Responding, acting appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
City of Toronto Security Guard
Toronto Corporate Security
02.2024 - Current
- Provides security services to City owned and/or operated properties through the operation of various security systems and patrolling, including responding and effectively handling emergency and non-emergency, security and law enforcement calls, maintaining the utmost confidentiality at all times.
- Monitors and patrols assigned areas of City owned and/or operated properties and the surrounding grounds through physical patrols and by monitoring various security systems Observes, investigates, and acts on possible breaches of security, criminal code violations, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities, machinery or equipment.
- Enforces bylaws and various Acts, Codes and City policies such as the Trespass to Property Act and the Criminal Code of Canada.
- Responds to public inquiries and represents the City of Toronto Corporate Security Division by promoting security services that contribute positively to the results of the division, and corporate vision.
- Resolves conflict situations including staff and general public complaints and disputes Maintains current knowledge of required legislation, resources, and City policies and procedures
City of Brampton Mobile Guard
Paladin Security Services
03.2022 - 02.2024
- Ensuring all site staff adhere to all Paladin Security policies and procedures and proper documentation is passed onto the Shift Leads/Dispatchers, client and Paladin leadership team.
- Completing mobile patrols diligently. Documenting and investigating security incidents and complaints.
- Perform security duties in accordance with established procedures. Ensure they are being conducted within the limitations of any federal, provincial and municipal laws. Being observant and record all discrepancies, deficiencies and safety hazards/ concerns noted during patrols and take corrective action either informing the applicable department or handling it personally, whenever possible.
- Perform duties and tasks assigned by the Security Leadership team and respond to the directions of the client; City of Brampton and providing excellent customer services to members of public.
- Respond immediately to any emergency and co-ordinate response accordingly based off established procedures.
City of Greater Sudbury Mobile Supervisor
Allied Universal Security
05.2021 - 01.2022
- Value added customer services and not limited to the specific job at hand. Providing impeccable customer service to community.
- Operating an AUS Patrol vehicle, responding to all dispatch calls for alarms, building checks and guard service needs.
- Attending all designated patrols, full site patrols, follow any other instructions and perform any other duties as requested by the management.
- Ensuring the protection of people, assets and property
Conducting preventive surveillance rounds according to established procedures. - Preventing fire, theft and vandalism. Write daily reports and incident reports
Vaccine Clinic Guard
Garda World Security
01.2021 - 04.2021
- Manages daily operations of assigned clinic. Ensures the flow of clients is safe and efficient throughout the day.
- Maintains and ensures inventory of workforce consumables and equipment. Liaises with other clinic support areas such as logistics, and/or specialized support functions such as information technology, facilities management, and human resources.
- Coordinates to receive shipments as required by vaccination schedule. Troubleshoots problems/concerns that arise, including complaints. Refers to appropriate clinic support functional area(s) for resolution, as appropriate.
- Works with staff, volunteers, and site medical partners to find the most effective way of executing daily duties/operation of the clinic.
- Ensures staffing schedules for all roles are planned and managed according to schedules. Creates an environment where patients and staff feel respected and cared for.
Vaughan Mills Outlet Mall
Paragon Security Services
06.2020 - 01.2021
- Patrol the mall to act as a deterrent to potential criminals
- Assist visitors and provide excellent customer service. Resolving any arising issues between clients and customers
- Removing anyone from the premises who violates mall rules or disturbs the peace
- Communicate with local law enforcement units and fire departments as necessary
- Conducted patrols to detect security irregularities, breaches, and unusual behaviors to prevent theft and security breaches for retail stores
- Responded to security alarms, detained individuals performing unlawful acts, and coordinated with police officers to report statements on security incidents during arrests.
Supervisor
A&W
02.2018 - 01.2021
- Supervising the preparation, display, and delivery of food and drinks
- Ensuring prompt and friendly customer service
- Maintaining quality and service standards, maintaining good relationships with suppliers
- Interacting with restaurant guests to gauge satisfaction and improve customer service
- Responding to customer feedback and resolving conflicts effectively
- Handling staff payroll, vacation requests, and other administrative duties related to restaurant operations.
Purchasing Assistant
Georgian college
01.2018 - 01.2019
- Oversaw purchase order shipments by managing deadlines and cancellation dates
- Evaluated procurement activities and recommended needed improvements
- Established and managed supplier and vendor relationships
- Reviewed proposals, qualified vendors and recommended optimal suppliers
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Adjusted procedures as needed to maximize department effectiveness
- Maintained complete documentation and records of all purchasing activities.
Education
Post Grad Diploma - Police Foundations
Humber College
Toronto, ON05.2023
Post Grad Diploma - General Business
Georgian College of Applied Arts And Technology
Barrie, ON04.2016
Skills
- Detail-oriented team player with strong organizational skills Reliable, accountable self-motivated player with strong organizational skills Possess good written and verbal communications skills, as well as follow-up skills Proven ability to manage relationships across an organization Strong strategic and analytical and interpersonal skills with a polished and professional attitude Ability to work independently as well as with cross-functional teams Attention to detail, problem solver and client focused Exceptional keyboarding and computer literacy: MS Office Suite including Word, Excel, PowerPoint and Outlook including word processing, spreadsheet Internet, ability to learn and master new software quickly
Certification
- G Class Driver License with clean abstract
- Security Guard License
- Standard First Aid and CPR/AED Level C
- Baton and Handcuff Trained
- Sharp edge weapon & MOAB
- WHMIS
Awards
Hero Life Saver Award
Timeline
City of Toronto Security Guard
Toronto Corporate Security
02.2024 - Current
City of Brampton Mobile Guard
Paladin Security Services
03.2022 - 02.2024
City of Greater Sudbury Mobile Supervisor
Allied Universal Security
05.2021 - 01.2022
Vaccine Clinic Guard
Garda World Security
01.2021 - 04.2021
Vaughan Mills Outlet Mall
Paragon Security Services
06.2020 - 01.2021
Supervisor
A&W
02.2018 - 01.2021
Purchasing Assistant
Georgian college
01.2018 - 01.2019
Post Grad Diploma - Police Foundations
Humber College
Post Grad Diploma - General Business
Georgian College of Applied Arts And Technology
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