Hannah Schaeffer
U.S. Air Force Reserve
Oceanside,CA
1
Certification
7
years of professional experience
Healthcare operations and client-service professional with 7+ years of combined civilian and military medical experience in stakeholder communication, workflow coordination, documentation quality, training, and high-volume service delivery. Proven ability to translate complex clinical and operational information into clear guidance, build trusted working relationships across multidisciplinary teams, manage competing priorities, and improve processes in regulated environments. Seeking to bring these strengths to a Benefits Consultant role supporting client communications, employee education, project coordination, and benefits program execution.
Work History
Medical Support Assistant
1 Year 6 Months- Serve as a key point of contact for patients, providers, six specialty clinics, military treatment facilities, and community care partners, coordinating time-sensitive healthcare needs and maintaining strong working relationships.
- Manage consults, referrals, appointment scheduling, cancellations, rescheduling, and follow-up across multiple primary and specialty clinics while balancing access, utilization, and changing priorities.
- Review and maintain electronic health records and incoming/outgoing documentation for accuracy, completeness, and appropriate routing; manage high-volume fax and telephone correspondence.
- Translate healthcare processes, referral requirements, appointment instructions, and next steps into clear, actionable guidance for patients and internal stakeholders.
- Monitor appointment availability, clinic utilization, no-show trends, and access issues; communicate changes and escalate barriers to support timely service delivery.
- Route medication renewal requests and clinical concerns to appropriate healthcare teams, ensuring accurate handoffs and responsive follow-through.
- Reduced patient no-show rates by 20% by developing and implementing a targeted process improvement.
Aerospace Medical Technician - Level 7 / Medical Technician
7 Years 3 Months- Deliver patient care and operational support in fast-paced, highly regulated environments while coordinating with nurses, physicians, technicians, leadership, and external partners.
- Manage and Track Annual clinical competency requirements for 120 personnel, ensuring compliance and readiness each fiscal year
- Maintain accurate clinical documentation, communicate patient status and care requirements, and provide education to support safe transitions and continuity of care.
- Support emergency evaluations, diagnostic testing, medication administration, IV access, specimen collection, and noninvasive procedures while adhering to established standards and policies.
- Coordinate off-site training with multiple civilian organizations, fostering strong stakeholder communication, resolving logisital needs, and ensuring perosnal recieve consistant support .
- Lead and directly supervise four personal, managing task assignment, mentoring professional development, and ensuring timely completed of tasks and training.
En Route Patient Staging Technician - Deployment
8 Months- Selected for a 20-person forward team to relocate and establish a regional medical staging operation, standing up a fully functional medical hub in under 72 hours.
- Designed and implemented a patient staging and evacuation process, trained 18 staff members, and supported the safe movement of 32 patients across multiple missions without operational disruption.
- Coordinated complex operational plans across medical teams, leadership, logistics personnel, and partner agencies, maintaining clear communication in a high-risk, rapidly changing environment.
- Recovered and managed 125 mission-critical medical assets from U.S. and European locations, safeguarding approximately $25K in equipment and sustaining operational readiness.
- Supported medical logistics operations involving 2,400 units of lifesaving supplies valued at approximately $769K, coordinating distribution to 45 locations and helping reduce processing time by 75%.
- Planned team-building and morale initiatives for 25 deployed healthcare professionals, strengthening collaboration and resilience during sustained high-tempo operations.
Emergency Room Technician - Overnight
2 Years 3 Months- Supported nurses and providers in the care of emergency and behavioral-health patients, responding to changing priorities and urgent clinical needs.
- Performed EKGs, blood draws, swabs, IV support, Foley catheter care, patient transport, and activities of daily living within scope of practice.
- Communicated with patients and families, coordinated with case management, and helped connect individuals with appropriate resources and services.
- Maintained timely, accurate documentation and followed clinical, safety, privacy, and infection-control requirements.
- Provided patient care in high-pressure situations, ensuring comfort and safety during emergencies.
- Monitored vital signs and reported changes to physicians, facilitating timely interventions for patients.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Managed inventory of medical supplies, ensuring availability during critical situations and optimizing resource use.
Education
A.A.S. - Practical Nursing
Medical Technician / EMT
Skills
Client & Stakeholder Relations
Communications & Education
Project / Workflow Coordination
Cross-Functional Collaboration
Documentation Review & Accuracy
Data Tracking & Reporting
Process Improvement
Healthcare Compliance
Microsoft Office Suite
Electronic Health Records
Training & Presentation
High-Volume Service Support
Certification
- National Registry EMT (through 2028)
- American Heart Association First Aid/CPR (through 2027)
- FEMA Incident Command System
- HIPAA & Privacy Act
- Patient Decontamination
- TCCC Provider Level, Tier 3
- CPI Non-Violent Crisis Intervention
Timeline
En Route Patient Staging Technician - Deployment
U.S. Air Force
04.2025 - 12.2025Read More
Medical Support Assistant
Defense Health Agency
02.2025 - CurrentRead More
Emergency Room Technician - Overnight
Mount Nittany Medical Center
09.2022 - 12.2024Read More
Aerospace Medical Technician - Level 7 / Medical Technician
U.S. Air Force Reserve
05.2019 - CurrentRead More
Community College of the Air Force
Medical Technician / EMT
Read More
Community College of The Air Force
A.A.S. from Practical Nursing
Read More