Armando Benavides

Maintained accurate, time-sensitive documentation in compliance with healthcare regulations and confidentiality standards, while coordinating with multidisciplinary teams, dispatch, and external agencies to support efficient operations. Demonstrated strong situational awareness, prioritization, and problem-solving in high-pressure environments, and ensured consistent adherence to organizational protocols and regulatory requirements.

Oversaw daily administrative and operational functions for a multi-department property, including front office, housekeeping, maintenance, food and beverage, and administrative teams. Managed budgets, financial reporting, compliance requirements, vendor relations, staffing coordination, and key hiring decisions, while addressing escalated guest and client concerns with professionalism and discretion.

Supported executive leadership by coordinating corporate accounts, client contracts, and operational planning aligned with business objectives. Collaborated with revenue management and operations teams to develop and track financial goals, action plans, and revenue forecasts, while maintaining accurate client records, reporting dashboards, and sales documentation to support informed decision-making. Represented the organization at industry events and corporate meetings, and contributed to cross-department collaboration, budgeting, pricing strategy, and contract negotiations to promote operational consistency and customer satisfaction.

Led front office administrative operations, overseeing scheduling, payment processing, record management, and client communications. Facilitated coordination between departments to ensure efficient daily operations, supported reporting and documentation standards, guided maintenance scheduling and vendor coordination, and addressed operational challenges while maintaining a high standard of customer service.