Amira Resuello
103- 6939 Gilley Avenue Burnaby,BC
Summary
Organized Dental Receptionist with a 7 year track record of providing exceptional customer service to patients at a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
The Vital Smile
Vancouver
08.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Receptionist
The Art Of Smile
Vancouver , BC
07.2021 - 07.2022
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Dental Receptionist
Vancouver Centre for Cosmetic & Implant Dentistry
Burnaby, BC
11.2020 - 07.2021
- Organized referrals to other medical specialists.
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Collected payments and handled insurance claim forms.
Dental Receptionist
Dr. S. Raymund Torres
Burnaby, BC
12.2017 - 12.2019
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Booked appointments for patients using Cleardent.
- Prepared claim forms for dental insurance.
Education
GED -
CDI College
Burnaby BC06.2017
Skills
- Knowledge of Dental Terminology
- Processing insurance claims & pre-authorizations
- Knowledge with Tracker
- Proficiency with Cleardent
- Successful team player
- Proficiency with Power Practice
Languages
English
Elementary
Timeline
Dental Receptionist
The Vital Smile
08.2022 - Current
Dental Receptionist
The Art Of Smile
07.2021 - 07.2022
Dental Receptionist
Vancouver Centre for Cosmetic & Implant Dentistry
11.2020 - 07.2021
Dental Receptionist
Dr. S. Raymund Torres
12.2017 - 12.2019
GED -
CDI College