Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Aaliyah Grant

Rockland,ON

Summary

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.

Overview

5
5
years of professional experience

Work History

Dental Receptionist

Carling Dental Care
Ottawa, ON
10.2018 - Current
  • Ensuring Patient Safety
  • Answering the phone
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Accounts Receivables
  • Billing
  • Treatment Coordination
  • Training Employees on Administration Duties
  • Maintaining a Schedule
  • Corresponding with Patients
  • Ensuing Patient are Comfortable
  • Direct Billing insurance companies
  • Communicating with insurance companies
  • Pre Determinations

Sales Associate-Key Holder

Showcase
Orleans, ON
11.2022 - 11.2023
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.

Sales Associate

Sales Associate, Blue notes
Ottawa, ON
04.2022 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Increased purchase amounts by cross-selling with similar products.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collected payments and provided accurate change.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

Sir Wilfrid Laurier Secondary School
Orleans, ON
06-2022

Skills

  • Patient Flow Management
  • Dental Terminology
  • Electronic Dental Record (EDR)
  • Phone and Email Etiquette
  • Patient Relations
  • Knowledge of Dental Terminology
  • Payment Processing
  • Office Opening and Closing
  • Insurance Billing
  • Administrative Support
  • Treatment Room Setup
  • Insurance Verification
  • Patient Scheduling
  • Incoming Call Reception
  • Billing Procedures
  • Accounts Receivable
  • Appointment Confirmation
  • Punctual and Reliable
  • Pleasant Speaking Voice

Affiliations

· Fashion

· Hairstyling

· Dancing

· Music

Timeline

Sales Associate-Key Holder

Showcase
11.2022 - 11.2023

Sales Associate

Sales Associate, Blue notes
04.2022 - 01.2023

Dental Receptionist

Carling Dental Care
10.2018 - Current

Sir Wilfrid Laurier Secondary School

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Aaliyah Grant