Maksen Bishmang

Dynamic Operations Specialist with expertise in providing comprehensive operational support, handling a broad range of transactions and processing activities within the Operations function. Effective communicator who engages professionally with partners, demonstrating a clear understanding of customer needs and TD products. Executes transactions accurately and timely, ensuring adherence to established guidelines and Service Level Agreements (SLAs). Proactively identifies and addresses processing issues, collaborating with relevant parties to maintain service quality. Upholds internal and industry regulations, exercising discretion in managing confidential information. Actively contributes to team effectiveness, fosters a positive work environment, and supports personal development initiatives.

• My primary responsibility is to handle inbound and outbound customer service inquiries via phone, email, or chat
• Documenting customer interactions in the appropriate systems and databases
• Meeting individual and team performance metrics and quality standards
• Providing accurate and helpful information to customers regarding bill payments, technical support, and other related issues

Procured equipment and raw materials for pet bottle manufacturing operations. Sourced suppliers from India and Germany, negotiating contracts for optimal pricing and terms. Managed supplier relationships and ensured compliance with quality standards. Coordinated logistics to ensure timely delivery of goods. Analyzed procurement costs and budgeted effectively. Contributed to the efficiency and cost-effectiveness of manufacturing processes

As an Operations Officer, my responsibilities included carrying out due diligence and processing bulk transactions, generating ATM financial reconciliation reports, and managing Cash Vault and ATM Administration. I assisted customers by addressing inquiries and resolving complaints, while also maintaining daily balance sheets of branch transactions for approval from my team lead. Additionally, I oversaw liquidity and cash management operations to ensure smooth financial processes.