PINKEY LALWANI

• Deliver exceptional client service by addressing inquiries and resolving issues with business banking products.
• Open and manage business accounts, term deposits, and overdraft protection ("BLOCs").
• Ensure compliance with security protocols through robust identity verification and transaction validation.
• Prevent loss due to fraud, counterfeiting, money laundering, or defalcation; identify and support suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
• Provided personalized financial advice and solutions to help clients achieve their business objectives
• Utilized up-to-date information to make effective decisions governing bank operations.
• Collaborate with other bank departments to ensure a seamless banking experience for clients, resulting in higher client retention rates.

• Processed cash transactions, including deposits, withdrawals, and currency exchanges, ensuring accuracy and adherence to bank policies.
• Executed banking transactions such as check cashing, bank drafts, and account transfers with attention to detail.
• Balanced and reconciled cash drawers, resolving discrepancies to maintain accurate records.
• Educated customers on bank products and services, generating referrals for loans, mortgages, and investment products.
• Maintained secure and accurate transaction records, upholding confidentiality and privacy standards.
• Assisted in the implementation of new membership programs, contributing to organizational growth and expansion.
• Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.

Instakin is a platform designed for expats to connect users with verified service providers in their home countries, ensuring convenience and reliability for remote task management.

• As a Manager B2B Partnership, developed and nurtured strategic partnerships with B2B companies to drive mutual business growth.
• Led negotiations, drafted contracts, and ensured alignment with internal stakeholders.
• Monitored partnership performance, analyzed market trends, and provided regular reports.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

Company Overview: Pakistan’s most recognizable and preferred courier, logistics, and e-commerce entity; TCS provides services to the corporate sector, SMEs, and household customers

• Mentored junior staff members to enhance their skills, promoting growth within the company.
• Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.