Karla MacDuff
Hazelton,BC
Summary
Seasoned Interior Designer and Managing Owner at iDesign Kitchen and Interiors Ltd., with a decade-long tenure at Rona, excelling in Customer Relationship Management and Human Resources Management. Spearheaded numerous successful projects, enhancing client satisfaction and workplace safety, demonstrating unparalleled product development expertise. Proven track record in leading, training, and elevating team performance. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Services Representative
Bulkley Valley Credit Union
07.2024 - Current
- Accurately and efficiently process member transactions such as deposits, withdrawals, cheque cashing, loan and bill payments, official cheques, and calculation of foreign exchange
- Provide ongoing member/account servicing support by opening secondary accounts, providing access to electronic banking, investment account maintenance and proactively reaching out to our members
- Responds to member inquiries in regards to transactional needs, product and service inquiries and account updates and refers to other staff where appropriate
- Balances at the end of the day with limited errors and promptly resolves any discrepancies
- Assists with duties related to member transactional processes such as balancing ATMs and processing night and mail deposits
- Other duties as assigned
- Uses knowledge of all credit union products and services to recognize opportunities to provide meaningful advice to meet members’ financial needs and/or refers to other staff and/or subsidiaries as appropriate
- Recognizes and takes the opportunity to update information on file
- Builds positive member relationships by applying BVCU’s Enhanced Service Commitment
- Exhibits behaviour that contributes to a strong team environment
- Deals with member problems and complaints quickly and effectively
- Contributes ideas for new promotions; actively participates in BVCU campaigns and promotions
- Competent in all equipment hardware and software as required
- May be required to provide support in other areas as required
Managing Owner
iDesign Kitchen and Interiors Ltd.
03.2019 - 12.2022
Kitchen and Bath Consultant
Rona
03.2009 - 03.2019
Education
Applied Business Technologies/APT Program in Business Administration/Bookkeeping -
Northern Lights College
Certification in Interior Design - undefined
Sheffield School of Interior Design
Carpentry Apprentice Level 2 in Carpentry - undefined
Camosun College
Carpentry Apprenticeship Level 1 in Carpentry - undefined
Northwest Community College
Grade 12/Dogwood Diploma - undefined
Hazelton Secondary School
Skills
- Customer Relationship Management
- Human Resources Management
- Product Development
- Workplace Safety
Certification
- Class 5 Drivers License
- Certified Interior Designer
References
References available upon request
Timeline
Member Services Representative
Bulkley Valley Credit Union
07.2024 - Current
Managing Owner
iDesign Kitchen and Interiors Ltd.
03.2019 - 12.2022
Kitchen and Bath Consultant
Rona
03.2009 - 03.2019
Certification in Interior Design - undefined
Sheffield School of Interior Design
Carpentry Apprentice Level 2 in Carpentry - undefined
Camosun College
Carpentry Apprenticeship Level 1 in Carpentry - undefined
Northwest Community College
Grade 12/Dogwood Diploma - undefined
Hazelton Secondary School
Applied Business Technologies/APT Program in Business Administration/Bookkeeping -
Northern Lights College
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