Quan Tang (Eddie)
Surrey,BC
Summary
Versatile and results-driven professional with a proven track record at Odyssey Nails, adept in business and operations management and customer relationship management. Excelled in enhancing operational efficiency and client satisfaction through strategic process improvements and team leadership. Skilled in technical proficiency and adaptability, consistently achieving and surpassing performance goals.
Overview
37
37
years of professional experience
Work History
Operations Manager
Odyssey Nails
Burnaby, British Columbia
01.2023 - Current
- Managed scheduling and daily operations for a team of nail technicians, ensuring optimal staffing and smooth salon functions
- Resolved client concerns promptly and maintained accurate financial records
- Developed and distributed promotional materials to attract new clients, increasing customer engagement and satisfaction
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Measured and reviewed performance via KPIs and metrics.
- Tracked and replenished inventory to maintain par levels.
- Formed and sustained strategic relationships with clients.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Window Tint Installer (Contract)
TintWorks
Surrey, British Columbia
01.2004 - Current
- Provided detailed estimates and assessed workspace safety to ensure efficient and secure installations
- Installed high-quality window films for both commercial and residential clients
- Consulted with clients to recommend suitable window films based on their unique needs and preferences
- Discussed products, services and accessories with clients.
- Installed, repaired and replaced safety glass and backglass heating elements on vehicles and equipment.
- Cut the tint film according to measurements and specifications.
- Ensured that there are no air bubbles between the window glass and tint film.
- Received and submitted payments for work.
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Applied pre-cut window films on interior and exterior windows of vehicles.
- Prepared work orders, set up and updated accounts and closed out service tickets.
Painter
Self-Employed
Edmonton, Alberta
01.2000 - 01.2004
- Provided interior and exterior painting services with attention to quality and detail
- Removed graffiti to restore property aesthetics and maintain neighborhood standards
- Cleaned and smoothed surfaces prior to painting.
- Wore protective clothing such as masks, respirators and gloves.
- Selected, mixed and applied surface coatings to match and restore interior or exterior surfaces.
- Assessed work areas to determine safety measures required before beginning the job.
- Performed minor plaster repair, blending newly renovated wall surfaces with existing plaster.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Documented progress and provided estimated completion time for clients.
General Mechanic
Edmonton Honda Dealership
Edmonton, Alberta
01.1988 - 01.2000
- Reviewed work orders and thoroughly inspected vehicles to diagnose issues
- Performed a range of maintenance services, including oil changes, part replacements, lubrication, and tune-ups
- Advised customers on vehicle conditions, necessary repairs, and preventative maintenance for long-term performance
- Diagnosed mechanical problems using specialized computerized equipment.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Estimated costs of vehicle repair.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Reviewed work orders and discussed with supervisors.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Addressed customer questions and concerns regarding products and services.
- Tested vehicle systems to ensure proper functioning after repair or installation of new parts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
St Joseph
Edmonton, AB01.1990
GED -
N.A.I.T
Edmonton, ABSkills
- Organizational Skills
- Customer Service
- Adaptability
- Technical Proficiency
- Collaboration
- Client relationships
- Business development understanding
- Business and operations management
- Policies and procedures implementation
- Delegation
- Process improvement strategies
- Invoice processing
- Performance monitoring
- Performance reporting
- Emergency response
- Contract administration
- Customer relationship management
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
Odyssey Nails
01.2023 - Current
Window Tint Installer (Contract)
TintWorks
01.2004 - Current
Painter
Self-Employed
01.2000 - 01.2004
General Mechanic
Edmonton Honda Dealership
01.1988 - 01.2000
High School Diploma -
St Joseph
GED -
N.A.I.T
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