Ryley Albert
Scarborough,ON
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
C1R
02.2016 - Current
- Responsibilities - Remote
- Oversee daily operations of four Shopify stores, Amazon Seller Central, TikTok Shop, and Faire, ensuring accurate product listings, content management, and performance optimization.
- Manage IT infrastructure and VOIP systems, including PBX configuration and ongoing technical support.
- Led the successful migration from NetSuite to Zoho Books during COVID-19, integrating all e-commerce platforms to improve operational efficiency.
- Handle full-cycle bookkeeping, payroll, HR administration, accounts receivable/payable, sales tax compliance, and financial reporting for a 12-person team.
- Integrate and manage shipping and logistics platforms, coordinating both domestic and international fulfillment operations.
- Administer payment processing systems, merchant accounts, POS terminals, and fraud prevention protocols.
- Maintain accurate inventory management across retail, wholesale, and online channels.
Founder/Owner
Move 4 Me Now
01.2016 - 12.2017
- Founded and scaled an online apartment rental search business, managing all operations from concept to execution.
- Designed, developed, and maintained the company website, optimizing user experience and search functionality.
- Created and executed digital marketing strategies, including SEO, paid ads, and social media campaigns to drive qualified leads.
- Managed advertising initiatives to increase brand visibility and attract property seekers and landlords.
- Acted as a liaison between out-of-town renters and property owners, coordinating property tours and facilitating communication.
- Negotiated and secured rental agreements by matching client requirements with available listings.
- Built strong relationships with landlords, property managers, and relocation clients to support continued business growth.
- Provided end-to-end client support, ensuring smooth rental transitions and reliable service delivery.
- Oversaw daily business operations, financial planning, and customer engagement initiatives.
Product Developer & Project Manager
IGenius Inc
12.2014 - 02.2016
- Responsibilities
- Analyzed marketing trends, competitor strategies, and forecasts to identify growth opportunities.
- Developed digital marketing and optimization strategies, including roadmaps for online products and new site launches.
- Created marketing materials, design concepts, and promotional content across web, social media, email, and press channels.
- Led marketing research and A/B testing initiatives to improve website traffic, customer acquisition, and retention.
- Managed end-to-end digital marketing campaigns, including social media, email marketing, and on-site promotions.
- Monitored website and campaign performance, preparing detailed analysis reports and recommendations to increase revenue, conversion rates, and customer lifetime value.
- Collaborated cross-functionally during development to ensure the successful launch and ongoing optimization of client, affiliate, and partner websites.
Client Service Analyst
Risk Control Technologies
02.2014 - 11.2014
- Responsibilities
- Served as the primary client contact via ZenDesk for service requests and software support within the insurance industry.
- Led webinars and remote troubleshooting sessions to resolve technical issues and enhance customer satisfaction.
- Supported implementation by guiding clients through software features and services, ensuring a smooth end-user experience.
- Created video tutorials, training materials, and visual diagrams to assist clients with onboarding and ongoing product use.
Website Operator/Affiliate Manager
Manwin Canada
01.2010 - 01.2013
- Responsibilities
- Began as a Processing Analyst, researching and implementing region-specific payment providers to increase revenue and conversion rates across multiple multimedia websites.
- Utilized NATS and related systems to set up, test, and optimize websites from start to finish, including pricing strategy adjustments based on performance analysis.
- Collaborated with various payment processors to establish merchant accounts and integrate alternative payment methods to expand global reach.
- Promoted to Website Operator / Affiliate Coordinator for a high-traffic video sharing community, managing daily content updates and overall site performance.
- Built and maintained strong relationships with affiliates, overseeing new advertiser accounts and optimizing campaign performance through continuous data analysis.
- Leveraged multiple affiliate tracking platforms to compile insights and identify opportunities for revenue growth.
- Drove audience engagement and member acquisition through strategic use of social media marketing and community management.
Security & Risk Management Agent
BetUS.com
01.2006 - 01.2010
- Managed high-volume customer accounts across online sports betting and casino platforms, ensuring accurate account setup, updates, and ongoing support.
- Conducted ID verification, KYC checks, and AML reviews in compliance with regulatory and internal requirements.
- Processed deposits, withdrawals, and payment method approvals while maintaining PCI and payment security standards.
- Investigated and resolved payment discrepancies, transaction failures, and account restrictions.
- Monitored customer activity for fraud indicators, bonus abuse, multi-accounting, or suspicious wagering patterns.
- Assisted in chargeback mitigation by preparing documentation, responding to disputes, and communicating with payment processors.
- Provided timely and professional customer service through live chat, email, and phone support for technical, betting, and account-related issues.
- Advised players on betting rules, markets, odds formats, and casino game functionality.
- Identified upselling opportunities by promoting bonuses, new features, and player retention campaigns.
- Supported VIP and high-value players with tailored account guidance and elevated service standards.
- Maintained detailed customer records while following internal workflows, compliance procedures, and responsible gaming policies.
- Collaborated with Payments, Risk, Fraud, and Compliance teams to escalate cases and ensure accurate decision-making.
- Analyzed customer behavior and activity trends to support fraud prevention and operational improvements.
- Worked in a fast-paced online gaming environment with strong accuracy, multitasking, and real-time problem-solving.
Office Coordinator/Database Manager
Premium Data Marketing
01.2005 - 01.2006
- Managed and maintained a large directory listing database, ensuring all business information and client records were accurate and up to date.
- Supported sales and collections teams by generating, organizing, and delivering qualified lead lists for daily operations.
- Collaborated with call center staff to optimize lead distribution, improve contact rates, and support campaign performance.
- Oversaw office operations, including ordering and maintaining inventory of office supplies and equipment.
- Led a team of four collection agents, providing daily oversight, coaching, and performance tracking.
- Coordinated workflow, set priorities, and ensured collection targets and operational deadlines were met.
- Assisted with sales and marketing initiatives to expand directory listings and strengthen client engagement.
- Streamlined data entry and administrative processes to improve accuracy and operational efficiency.
- Maintained professional communication with clients, internal teams, and management to support overall business goals.
Data Entry/Inventory Control
Greyhound Canada
01.2004 - 01.2005
- Managed inventory control across multiple warehouse locations, ensuring accurate stock levels and timely replenishment.
- Performed daily data entry and updates to inventory systems, maintaining precise and organized records.
- Conducted regular inventory audits to identify variances, reconcile discrepancies, and improve accuracy.
- Coordinated purchasing activities, including sourcing products, placing orders, and tracking delivery timelines.
- Allocated inventory across warehouse locations based on demand, and operational needs.
- Collaborated with warehouse teams, suppliers, and management to ensure smooth inventory flow and minimize disruptions.
- Optimized inventory processes to improve accuracy, reduce waste, and support overall supply chain performance.
Education
Accounting and Payroll Administration (Diploma) -
Compu College
Halifax, NS01.2003
High School (Diploma) - undefined
Tobique Valley High
Plaster Rock, NB01.1998
Skills
- Zoho Books
- Microsoft Excel
- Account Management
- Project Management
- QuickBooks
- ECommerce
- Leadership
- English
- Microsoft Office
- Microsoft Word
- Affiliate Management
- Social Media Management
- Communications
- Communication skills
- Analysis skills
- Shopify
- Digital Marketing
- Online Marketing
- Email Marketing
- Computer skills
- Content Marketing
- Media Relations
- Payment Processing
- Organizational skills
- Microsoft Outlook
- Product Development
- Customer service
- Operations management
- Team leadership
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Project management
- Performance monitoring
- Staff development
- Customer relationship management
- MS office
- Inventory control
- Workflow optimization
- Process improvement
- Performance management
- Continuous improvements
- Organizational management
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics management
- Invoice processing
- Retail operations management
- Cost reduction
- Logistics oversight
- Data management
- Risk management
- Performance reporting
- Warehouse operations
- Customer relations specialist
- Cost control
Links
https://ca.linkedin.com/in/ryley-albert-3580a866
Languages
English
Full Professional
Timeline
Operations Manager
C1R
02.2016 - Current
Founder/Owner
Move 4 Me Now
01.2016 - 12.2017
Product Developer & Project Manager
IGenius Inc
12.2014 - 02.2016
Client Service Analyst
Risk Control Technologies
02.2014 - 11.2014
Website Operator/Affiliate Manager
Manwin Canada
01.2010 - 01.2013
Security & Risk Management Agent
BetUS.com
01.2006 - 01.2010
Office Coordinator/Database Manager
Premium Data Marketing
01.2005 - 01.2006
Data Entry/Inventory Control
Greyhound Canada
01.2004 - 01.2005
High School (Diploma) - undefined
Tobique Valley High
Accounting and Payroll Administration (Diploma) -
Compu College