Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chloe Bai

Toronto,Ontario

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Looking for a opportunity with flexible availability, including night shifts and weekends. Eager and ready to start working as soon as possible.

Overview

5
5
years of professional experience

Work History

International Student Advisor

OneClass
01.2019 - 09.2021
  • Enhanced international student satisfaction by providing comprehensive academic advising and support services.
  • Streamlined visa processing for international students through efficient documentation and timely communication with relevant authorities.
  • Increased international student retention rates by developing and implementing targeted orientation programs.
  • Cultivated a welcoming and inclusive campus environment by organizing various multicultural events and activities.

Administrator

Canda Six Fortune
06.2017 - 12.2018
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.

Mike Tea Barista

Real Fuit Milk Tea
07.2016 - 06.2017
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Experienced in navigating high-traffic periods at Real Fruit Milk Tea store, adeptly managing increased demand during key retail events like Black Friday and Christmas holidays, while maintaining top-quality customer service and operational excellence.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.


Education

Master of Arts - User Experience Design

University of Toronto
Toronto, ON
12.2023

Skills

  • Customer Service
  • Relationship Building
  • Attention to Detail
  • Team player
  • Adaptability and Flexibility
  • Quick Learner
  • Food Running
  • Cash Handling
  • POS Systems

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

International Student Advisor

OneClass
01.2019 - 09.2021

Administrator

Canda Six Fortune
06.2017 - 12.2018

Mike Tea Barista

Real Fuit Milk Tea
07.2016 - 06.2017

Master of Arts - User Experience Design

University of Toronto

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Chloe Bai