Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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S M AFSAN MASHRUR

St. John's,Canada

Summary

A dedicated and dynamic employee with over 3 years of experience in the hospitality industry. Demonstrates a proven track record of enhancing customer satisfaction through meticulous menu planning and implementation of high service standards. Possesses strong leadership skills to train, motivate, and lead teams toward achieving operational excellence while maintaining a positive and productive work environment. I am proficient in inventory management, cost control, and compliance with health and safety regulations. Exhibits excellent communication and interpersonal skills to foster relationships with customers, staff, and suppliers. Committed to leveraging expertise in operational management to contribute to the restaurant's success and growth.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Circle K
01.2022 - Current
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

MEAT ASSOCIATE

Walmart
05.2022 - 08.2022
  • Making sure that the meat cases and displays are well-stocked and organized
  • Assisted customers by answering questions and providing information about different cuts of meat
  • Ensured all the meat products are accurately priced and labeled with correct information.
  • Developed strong relationships with vendors to negotiate pricing deals that benefited both parties involved.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

DELIVERY DRIVER

Redex Courier Service
01.2020 - 12.2020
  • Picked up packages from the warehouse and made sure all the packages are accounted for and properly documented
  • Planned and optimized delivery routes to ensure efficient and timely deliveries of packages
  • Followed traffic rules and regulations while operating the vehicle
  • Maintained a professional and courteous demeanor and provided assistance with all of their inquiries and concerns.

Education

Bachelor of Business Administration -

Memorial University of Newfoundland
St John's, NL

Skills

  • Hardworking, observant, and quick learner Strong time management skills sharpened through previous work experiences
  • Communication and customer service skills Product knowledge
  • Outstanding organizational and problem-solving abilities
  • Ability to work independently as well as a team player
  • Cross-selling/Up-selling Service-based selling
  • Valid driver’s license
  • Clear driving abstract

Volunteer Experience

  • Better Future Bangladesh, Nov 2019 - Dec 2020
  • Feed A Family Initiative, April 2020 - June 2020
  • Evolution360, May 2020 - August 2020

Languages

English
Full Professional

Timeline

MEAT ASSOCIATE

Walmart
05.2022 - 08.2022

CUSTOMER SERVICE REPRESENTATIVE

Circle K
01.2022 - Current

DELIVERY DRIVER

Redex Courier Service
01.2020 - 12.2020

Bachelor of Business Administration -

Memorial University of Newfoundland

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S M AFSAN MASHRUR