Abir Hossain
Winnipeg,MB
Summary
- 3+ years of experience in customer service and one year of experience in logistics
- Recognized for problem solving skill, developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Received a prestigious nomination for Employee of the Year at Zzenzen Logistics, an Amazon service provider partner, acknowledging outstanding contributions and dedication
- Excellent communication skills both verbal and written developed through providing user-friendly solutions to system complications
- Fluent in English, Bengali and Hindi
- Valid MB full class 5 Driver's License
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Transcom Worldwide
06.2024 - Current
- Maintained expert-level knowledge of company products to provide accurate resolution to clients during support calls or emails..
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Dispatcher
Zzenzen Logistics
07.2023 - 05.2024
- Resolving connectivity problems on the network, troubleshooting hardware issues with printers and other peripherals, and providing solutions for network device problems to maintain seamless operation
- Maintained updated and detailed records of calls in a physical and electronic database to ensure better database management
- Maintained and distributed high-priority, organized and prioritized correspondence and complaints in order to ensure all customer inquiries are addressed.
Customer Support Representative
SkipTheDishes
02.2020 - 11.2022
- Provided a strong customer service experience to all patrons of the restaurant through effective verbal communication skills
- Constantly took on additional tasks to help maintain the fast-paced environment which resulted in serving over 1,500 orders per day
- Successfully training over 50 new hires on the company's policies, operations, and day-to-day responsibilities, contributing to their seamless integration into the team.
Education
Junior IT Analyst Program - Information Technology
NPower Canada
12.2023
General Science (Computer Science) -
University of Manitoba
Winnipeg, MB04.2023
NPower Canada
01.2023
Skills
- VMware
- G Suite by Google
- Packet Tracer
- Windows
- Android
- IOS
- Mac OS
- Linux
- C
- C
Languages
English
Full Professional
Timeline
Technical Support Advisor
Transcom Worldwide
06.2024 - Current
Dispatcher
Zzenzen Logistics
07.2023 - 05.2024
Customer Support Representative
SkipTheDishes
02.2020 - 11.2022
Junior IT Analyst Program - Information Technology
NPower Canada
General Science (Computer Science) -
University of Manitoba
NPower Canada
Similar Profiles
SARA EL SHAZLYSARA EL SHAZLY
Back Office Specialist at Transcom WorldwideBack Office Specialist at Transcom Worldwide
Rachel SammyRachel Sammy
Senior Technical Specialist at Transcom WorldwideSenior Technical Specialist at Transcom Worldwide
LaCadia RandolphLaCadia Randolph
Product Support Expert at Transcom WorldwideProduct Support Expert at Transcom Worldwide
Sharrath Vassudhevan SridharSharrath Vassudhevan Sridhar
Apple Technical Support Representative at Transcom WorldwideApple Technical Support Representative at Transcom Worldwide
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises