MOHAMAD MANSOUR
Lubumbashi,Congo
Summary
Showroom Sales Manager with over 10 years of experience with a focus on sales, inventory, logistics, and operations. Proficient in SAP for invoicing and data management, proactive in problem-solving, and ensures showroom organization and pricing accuracy. Skilled in leading promotions, managing sales teams, and improving after-sales services
Overview
18
18
years of professional experience
Work History
Showroom Sales Manager
Auto Lubumbashi
Lubumbashi, Congo
08.2018 - Current
- Manage showroom inventory levels, maintaining an average turnover rate of 1.5 times per month and reducing stockouts by 10%
- Dispatch delivered invoices in the SAP system and enter updated information, such as delivery dates, quantities, or status changes
- Proactively identify potential delays in order processing and work with cross-functional teams to implement corrective measures
- Directly supervise the showroom, ensuring cleanliness, implementing display strategies, and maintaining accurate pricing
- Oversee all promotions, including monthly and seasonal campaigns, managing excess inventory promotions, and negotiating sales with customers
- Lead outdoor sales employees, following up on sales activities, managing credit customer relations, and visiting clients and Chinese companies
- Develop and suggest sales strategies to increase both cash and credit sales, preparing sales and promotions reports, and analyzing performance data
- Handle after-sales services, resolving customer complaints, and managing showroom inventory levels
- Coordinate with the stock department for timely product delivery and conduct regular stock checks
- Conduct end-of-day cash register closure and reconcile daily sales reports for financial accuracy
- Motivate the cash team to achieve daily and monthly targets and manage staffing levels and vacations
- Establish and maintain relationships with cash customers, negotiating sales and discounts
Logistics and Operations Manager
Leader Construction
Pointe Noire, Congo
06.2014 - 07.2018
- Oversaw the transport and logistics process for cement shipments from Pointe Noire to Brazzaville, ensuring timely and efficient delivery to customers
- Managed the procurement of goods, including negotiating with cement suppliers, verifying prices, and approving sales orders, resulting in cost savings and improved supply chain efficiency
- Coordinated the loading and unloading of cement shipments from the port to the train station and subsequent delivery to customers in Brazzaville
- Monitored the railway transport of 30 wagons, overseeing loading operations, tracking shipments through transport routes, and confirming arrival quantities at the final destination
- Conducted regular checks to ensure the completeness of goods upon arrival, promptly addressing any discrepancies
Operations Manager
Business Link
Beirut, Lebanon
06.2011 - 05.2014
- Managed daily office operations and coordinated administrative tasks, ensuring smooth workflow and efficient communication within the team
- Cultivated strong relationships with 10 prominent Lebanese insurance companies, including Arabia, Allianz Sna, Bankers, Arope, and Fidelity, to provide clients with a diverse range of personalized insurance solutions
- Implemented streamlined processes for client inquiries, policy issuance, and claims processing, enhancing customer satisfaction and retention
- Led a team of administrative staff, providing training and support to maintain high standards of service delivery and professionalism
Operations Specialist
Arosfram
Luanda, Angola
06.2010 - 05.2011
- Oversaw and optimized operations across multiple departments, including customer service, finance, HR, information technology, accounting, logistics, and services, within GRUPO AROSFRAN, ensuring seamless coordination and efficient resource utilization
- Spearheaded the organization of special promotions, exhibitions, and events in the Angolan market, collaborating with internal teams and external partners to drive brand visibility and customer engagement
- Managed a team of approximately 35 employees, providing leadership, training, and motivation to foster a high-performance culture and achieve sales targets
- Developed and implemented strategies to enhance sales performance, including targeted marketing campaigns, product promotions, and customer retention initiatives
- Conducted regular performance evaluations, identified areas for improvement, and implemented corrective actions to optimize team productivity and sales outcomes
Accountant
Lebanese Textile Company
Beirut, Lebanon
06.2007 - 05.2010
Education
Bachelor of Business Administration -
Arab Open University
03.2006
Skills
- Time management
- Attention to detail
- Leadership
- Ethical awareness
- Customer focus
- Logistics Management
- Supply Chain Coordination
- Inventory Control
- Supplier Relationship Management
- Transportation Logistics
- Warehouse Operations
- Organization and time management
Timeline
Showroom Sales Manager
Auto Lubumbashi
08.2018 - Current
Logistics and Operations Manager
Leader Construction
06.2014 - 07.2018
Operations Manager
Business Link
06.2011 - 05.2014
Operations Specialist
Arosfram
06.2010 - 05.2011
Accountant
Lebanese Textile Company
06.2007 - 05.2010
Bachelor of Business Administration -
Arab Open University