Charlotte Marie Quinlan
Edmonton
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
A&W Restaurant
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Childcare Provider
Private Childcare Services
01.2019 - 01.2021
- Responsibilities include caring for children and providing activities and programming throughout the day
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
Packer and Shipper
Motovan
01.2017 - 01.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Barista
Cookies by George
01.2008 - 01.2017
- Duties included, managing the day-to-day duties of the team, customer service and creation and cleaning of areas and products
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Harry Ainlay
Edmonton, ABSkills
- Organized and dedicated
- Resourceful and motivated
- Time management
- Reliability
- Teamwork
- Training and mentoring
- Staff management
- Customer service
Certification
Food Safety Certification
Timeline
Supervisor
A&W Restaurant
03.2021 - Current
Childcare Provider
Private Childcare Services
01.2019 - 01.2021
Packer and Shipper
Motovan
01.2017 - 01.2019
Barista
Cookies by George
01.2008 - 01.2017
Harry Ainlay
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