Rajpreet Grahe
Mississauga,Canada
Summary
A dedicated and results-oriented professional with a background in Airlines, Tourism, Hospitality, and Security. With strong leadership and customer service skills. Successfully contributed to diverse teams in international settings such as Walt Disney World and various customer service roles. Tri-lingual in English, Hindi, and Punjabi, Bringing excellent communication skills, a proactive attitude, and the ability to manage and resolve customer issues effectively. Recognized for consistently delivering exceptional service and for leadership ability in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Supervisor
Vest Security
07.2021 - Current
- Train and supervise retail security personnel to prevent theft and ensure a safe environment
- Monitor truck yard and condominium security operations, conducting regular patrols and addressing any suspicious activities
- Scheduling and managing the weekly and biweekly schedules and hiring accordingly using connecteam software app
- Training as doorman and bouncer at various clubs, ensuring patrons adhere to safety protocols
- Training security guards in condominium properties and covering all areas like alarms, bookings and trespassing
- Working as a first responder for any alarms, patrolling sites and issuing parking enforcement city tickets while submitting reports as required
- Training on customer service skills to guards at Shoppers Drug Mart, assisting customers with queries and ensuring a welcoming environment
- Supervised team of 50+ security personnel during shift.
Customer Care Executive
Teleperformance (AppleCare)
02.2020 - 01.2021
- Addressed customer inquiries, resolving product issues, and providing timely troubleshooting support
- Processed refunds, issued product updates, and coordinated service appointments for customers
- Maintained accurate customer records and ensured customer satisfaction of 85+ percent throughout with Apple Care services
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Guest Relation Executive
International Relations
11.2018 - 01.2020
- Welcomed international guests, assisting with their arrivals and providing personalized services
- Coordinated and hosted events, working cross-functionally with various departments to ensure smooth execution
- Managed student queries, assisting with the processing of visas, and organizing extracurricular activities for students going abroad
- Oversaw day-to-day operations with managing events and managing staff of 10- 15 people.
- Checked documentation and corrected issues in prompt fashion.
Guest Relations Host
Walt Disney World
05.2017 - 04.2018
- Provided exceptional service to guests at Disney Springs, ensuring positive and 'magical' experience
- Assisted with ticketing, dining, resort inquiries, and event information
- Managed guest concerns and comments, delivering recovery solutions when necessary
- Conducted daily cash-outs and assigned tasks to staff using iPads, ensuring smooth operations
- Streamlined check-in/out processes, reducing wait times and improving overall guest experience.
Costuming Host
Walt Disney World
06.2016 - 08.2016
- Managed costume inventory and ensured availability for staff and performers by having hundreds of uniforms ready for on stage performance.
- Conducted laundry and maintained the hygiene of 100-200 costumes and workplace
- Assisted with stock management, ordering supplies, and reporting shortages
- Coordinated with other departments to ensure proper costume handling and availability
Intern
Sandal Tour and Travels
01.2016 - 05.2016
- Created travel itineraries and cost packages for clients
- Conducted calls to generate leads and assisted with sales and customer inquiries
- Gained hands-on experience in tourism and travel agency sector
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Ontario Graduate Certificate - Supply Chain Management
Sault College
Sault Ste. Marie, ON04.2022
Ontario Graduate Certificate - Hospitality and Tourism and Management
Sault College
Sault Ste. Marie, ON04.2021
Bachelor’s - Airlines, Tourism, and Hospitality Management
Chandigarh University
Mohali, Punjab04.2017
Skills
- Security Guard Training
- Guest Services
- Staff Supervision
- Training & Development
- Pre-event Planning
- Cross-department Coordination
- Microsoft Office Suite (Outlook, PowerPoint)
- Quality Assurance
- Security personnel training
- Safety and security procedures
- Security management
- Patrol operations
- CCTV experience
- Security team management
Certification
- Security Guard License
- Use of Force Training
- First Aid & CPR Level C
Languages
English
Hindi
Punjabi
Additionalinformation
Employee recognition for positive attitude and leadership abilities, Available upon request, Travel, Event Planning, International Cultures
Accomplishments
- Recruited and trained around 500 new staff members in effective security measures and guard techniques.
- Reduced store losses by 75% by apprehending and processing 90 shoplifters a month.
- Supervised 50 security guards and officers approximately at a time on average.
Several recognition's in various positions, volunteering work and academic excellence.
-Several recognitions from Walt Disney World for customer service excellence from customers and staff.
-Recognition in Security Supervisor post for excellent performance.
-Academic excellence in Bachelors in Airlines, Tourism and Hospitality Management by being in Academic Dean's List.
-Completing Ontario graduate Certificate in Hospitality and Tourism Management with distinction and Scholarship.
-Graduating in Ontario College graduate certificate in Supply Chain Management with Honors.
-Recognized in several volunteering work activities.
-Received several recommendation letters for various job positions.
Timeline
Security Supervisor
Vest Security
07.2021 - Current
Customer Care Executive
Teleperformance (AppleCare)
02.2020 - 01.2021
Guest Relation Executive
International Relations
11.2018 - 01.2020
Guest Relations Host
Walt Disney World
05.2017 - 04.2018
Costuming Host
Walt Disney World
06.2016 - 08.2016
Intern
Sandal Tour and Travels
01.2016 - 05.2016
Ontario Graduate Certificate - Hospitality and Tourism and Management
Sault College
Bachelor’s - Airlines, Tourism, and Hospitality Management
Chandigarh University
- Security Guard License
- Use of Force Training
- First Aid & CPR Level C
Ontario Graduate Certificate - Supply Chain Management
Sault College
Similar Profiles
Gurwinder KaurGurwinder Kaur
Security Guard at Vest Security Services IncSecurity Guard at Vest Security Services Inc
PRABHSHARAN SINGHPRABHSHARAN SINGH
Event Security Guard at Vest Security ServicesEvent Security Guard at Vest Security Services
KARANJOT SINGHKARANJOT SINGH
Loss Prevention Supervisor @ BestBuy at Blackbird SecurityLoss Prevention Supervisor @ BestBuy at Blackbird Security