Geetika Malhotra
Etobicoke,ON
Summary
Dedicated Benefit Operation Administrator with 5 Years of experience overseeing the administration and management of employee benefits programs. Proficient in HRIS systems and skilled in coordinating open enrolment, COBRA administration, and LTD benefits. Adept at ensuring compliance with regulatory requirements and providing exceptional support to employees. Known for attention to detail, organizational abilities, and commitment to optimizing benefits programs to support employee well-being and organizational goals.
Overview
7
7
years of professional experience
Work History
Benefits Operations Administrator
Alight Solutions & Wipro Company
05.2018 - 09.2023
- Implemented and configured HRIS software to support various HR functions, including recruitment, onboarding, benefits administration, and performance management
- Collaborated with HR team to define system requirements, develop test plans, and conduct user acceptance testing (UAT) for HRIS implementations
- Conducted analysis of employee benefit programs, including health insurance, retirement plans, wellness programs, and voluntary benefits, to assess effectiveness, cost efficiency, and competitiveness
- Collaborated with HR team, benefit vendors, and consultants to develop, implement, and to coordinate consistent delivery of benefit services across the organization.
- Experience in interpreting and ensuring compliance with regulatory requirements related to employee benefits, including ERISA, ACA, and HIPAA
- Managed benefits administration processes, including open enrollment, new hire enrollment, and life event changes, ensuring accuracy and compliance with regulatory requirements.
- Working on Active & LTD administering Health Plans, Retiree/Medical coverage, Life Insurance, Cobra Coverage.
- Optimized benefits operations by streamlining processes and implementing efficient administrative systems.
- Enhanced employee satisfaction with benefits programs by providing timely and accurate information.
- Reduced data entry errors by conducting regular audits and providing user training.
- Supported management decisions on benefit-related matters by providing detailed reports and analysis on plan usage, cost trends, and employee feedback.
Associate Professional
Metlife Global Operations Private Limited
06.2016 - 04.2018
- Experienced in investigation and settling insurance claims
- Comprehensive knowledge of insurance law
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Boosted team productivity by streamlining communication and implementing efficient project management systems.
- Developed innovative marketing strategies for increased brand visibility and customer engagement.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
Education
BBA - Computer Aid Management
Guru Gobind Singh Indraprastha University
IndiaHigh School Diploma -
Doon Public School
IndiaSkills
- Benefits Administration, HRIS Management & Open Enrollment Coordination
- Employee Benefits Knowledge
- Policy Interpretation
- Vendor Relationship Management
- Payroll Processing
- COBRA Administration & LTD (Long-Term Disability) Benefits Management
- Data Management and Analysis
- Problem-Solving & Communication Skills
- Proficiency in Excel and Data Analysis Tools
- Report Generation and Analysis
- Compliance Management (eg, GDPR, HIPAA)
- Process Improvement and Optimization
- Adaptability and Flexibility
Accomplishments
- Collaborated with team of 2 in the development of Wellness Program
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Benefits Operations Administrator
Alight Solutions & Wipro Company
05.2018 - 09.2023
Associate Professional
Metlife Global Operations Private Limited
06.2016 - 04.2018
BBA - Computer Aid Management
Guru Gobind Singh Indraprastha University
High School Diploma -
Doon Public School
Languages
English
Full Professional
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