Summary
Overview
Work History
Skills
References
Timeline
Generic

Sheri Wade

Fallbrook

Summary

30+ years of experience in the administration and coordination of benefits and over 17 years of experience in the administration of workers’ compensation in a high volume, multi-state and multi-location environment. Strengths include exceptional customer service/organization skills, proven team player, and strong attention to detail in order to take on multiple projects in a fast-paced environment. Successful in resolving benefit issues involving claims as well as complex questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Human Resource Benefits Administrator

Jenny Craig
Carlsbad
07.2015 - Current
  • Company Overview: Jenny Craig has over 400 Centers throughout the United States and Canada
  • Assist with the administration of various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, and wellness program for US and Canada.
  • Assist employees with health, dental, life and other related benefit claims and questions in a timely manner for US and Canada.
  • Develop and maintain procedures to ensure that benefit enrollments, changes and terminations are processed timely and accurately with carriers, other third-party providers, payroll and the company’s continuation plan administrator.
  • Audit, Review, Process, and Submit to A/P invoices for all carriers as needed (monthly, quarterly, annually)
  • Process and administer all leave of absence requests and disability paperwork: medical, personal, disability and FMLA.
  • Effectively interprets FMLA and ADA implications as they relate to leaves of absence/disability
  • Communicate with COBRA vendor to ensure proper administration of plan and provide proper services to employees with questions and/or concerns.
  • Alongside the Sr. Benefit Manager, partner with brokers and providers to implement new benefit programs and modifications to existing programs as appropriate. Review benefit communications to employees for accuracy and consistency.
  • Assist with organizing all open enrollment activities including creation of all employee benefit guides and forms; scheduling online meetings; assist in overseeing actual enrollment of eligible employees; confirm accurate entry of benefit elections in benefit enrollment portal.
  • Assist Sr. Benefits Manager with compliance testing, including but not limited to 401K, Non-Discrimination Testing and ACA audits.
  • Develop and maintain relationships with carriers and vendors to be able to perform day-to-day administrative duties and resolution of benefit issues.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of benefit administration.
  • Maintain and ensure compliance with federal laws such as ERISA, HIPAA, COBRA and state laws regarding the multiple states in which we do business
  • Ensure distribution of required employee notices.
  • Assist Sr. Benefits Manager in completing benefits reporting requirements.
  • Support a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Company’s policies, demonstrating the Company’s values, and being a role model for the Company Brand.

Workers’ Compensation Administrator

Jenny Craig
Carlsbad
07.2015 - Current
  • Company Overview: Jenny Craig has over 400 Centers throughout the United States and Canada
  • Responsible to report all injuries needing medical attention to workers’ compensation carrier as well as send all work-related documents including, but not limited to, work status, wage information and other work-related documents to assigned claims adjuster.
  • Responsible for maintaining all information on employees including but not limited to, work status, wage information and other work-related correspondence.
  • Inform managers and HR representative of employee’s injury by sending the injury report with a brief description as well as contact the Center for any additional information.
  • Contact employee to discuss injury and answer questions they may have as to the workers’ compensation process. Keep in close contact with employee by following up with them periodically.
  • Maintain open claims log to keep track of those that need follow up.
  • Work very closely with claims adjuster on all claims to ensure information regarding the claim is received timely, as well as keep them updated on the status of the employee in regard to their work status.
  • Engage in the Interactive Process with both the employee and manager to determine if restrictions can be accommodated in either a modified capacity or current position.
  • Participate in quarterly claims review.

Leave of Absence Administrator

Jenny Craig
Carlsbad
07.2015 - Current
  • Company Overview: Jenny Craig has over 400 Centers throughout the United States and Canada
  • Manage and lead all leave of absence administration of various types of leave, including medical, disability, personal, and FMLA leave.
  • Develop and implement leave policies and procedures to ensure compliance with state and federal laws and regulations.
  • Advise HR representatives and senior management on complex leave issues and provide recommendations on how to manage and resolve them.
  • Serve as a subject matter expert on leave laws and regulations and provide training and education to employees and HR representatives.
  • Develop and implement strategies to reduce leave abuse and ensure that leave usage is consistent with company policies.
  • Analyze leave data and develop reports to identify trends and provide recommendations for improving leave management.
  • Work collaboratively with healthcare providers to coordinate and manage leave requests as well as obtain necessary medical documentation to support leave requests.
  • Develop and maintain relationships to ensure effective communication and collaboration.

Sr. Benefits Representative

Millennium Health
Rancho Bernardo
05.2023 - 06.2025
  • Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
  • Identified opportunities to improve processes within the department or organization-wide related to benefits administration.
  • Ensured compliance with applicable laws such as HIPAA, COBRA, FMLA, ERISA.
  • Processed monthly invoices for payment accuracy and timely submission of payments to insurance carriers.
  • Generated reports using HRIS system as requested by management or clients.
  • Coordinated open enrollment communications, materials, and events.
  • Managed employee changes related to benefits such as terminations, leaves of absence, and transfers.
  • Maintained accurate records and updated databases with employee information.
  • Assisted in preparation of annual budgeting process related to benefits costs.
  • Assisted in the development of employee benefits plan documents and summaries.
  • Provided guidance on complex issues involving special circumstances such as disability leave or long-term care coverage.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Checked accuracy and completeness of benefits applications and documents.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Developed and distributed communications materials to educate employees about their benefits and any changes.
  • Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
  • Stayed current with benefits trends and legislation through continuous education and professional development.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
  • Collaborated with HRIS team to ensure benefits data integrity and streamline enrollment processes.
  • Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
  • Participated in benefits renewal process, analyzing proposals and making recommendations.
  • Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
  • Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
  • Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
  • Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
  • Assisted with audits by preparing accounts and providing information.
  • Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.

Human Resources Benefits Administrator

Catalina Restaurant Group
Carlsbad
04.2008 - 04.2015
  • Company Overview: Catalina Restaurant Group was the Support Center to 146 Coco’s and Carrows restaurants in California, Arizona and Nevada.

Skills

  • Proficient in Ceridian, Paycom and Ultipro/UKG HRIS Systems and Everest
  • Proficient in Microsoft Word, Excel and Outlook
  • Knowledgeable in Microsoft PowerPoint
  • Knowledgeable in Saba LMS and Storyline 3
  • Benefits administration
  • Leave management
  • Employee communication
  • Workers' compensation
  • Open enrollment coordination
  • Leave of absence coordination
  • Confidentiality and discretion
  • Enrollment coordination
  • Human resources experience
  • Enrollment procedures
  • HR experience
  • Invoicing audits
  • Employee benefits
  • Multitasking Abilities
  • Organizational skills
  • Adaptability and flexibility

References

References available upon request.

Timeline

Sr. Benefits Representative

Millennium Health
05.2023 - 06.2025

Human Resource Benefits Administrator

Jenny Craig
07.2015 - Current

Workers’ Compensation Administrator

Jenny Craig
07.2015 - Current

Leave of Absence Administrator

Jenny Craig
07.2015 - Current

Human Resources Benefits Administrator

Catalina Restaurant Group
04.2008 - 04.2015

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Sheri Wade