ESTHER OFURE EWOIGBE
LONDON,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Volunteer
Fanshawe College
01.2025 - Current
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Care Representative
Government Employees Health Association Inc.
03.2022 - 11.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Education
Graduate Certificate - Addiction And Mental Health
Fanshawe College
London, ON08-2025
Chemical Engineering - undefined
Federal Polytechnic, Nekede
12.2019
Skills
- Email management
- Complaint handling
- Complaint resolution
- Typing proficiency
- Tracking complaints
Timeline
Customer Service Volunteer
Fanshawe College
01.2025 - Current
Customer Care Representative
Government Employees Health Association Inc.
03.2022 - 11.2024
Chemical Engineering - undefined
Federal Polytechnic, Nekede
Graduate Certificate - Addiction And Mental Health
Fanshawe College
Similar Profiles
Taiwo IloriTaiwo Ilori
Renewable Energy Technician at Fanshawe CollegeRenewable Energy Technician at Fanshawe College
Wyatt StorpWyatt Storp
Student at Fanshawe CollegeStudent at Fanshawe College
Sukhpreet KaurSukhpreet Kaur
Professor at Fanshawe CollegeProfessor at Fanshawe College