Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfred Friday Ebiloma

Alfred Friday Ebiloma

Niagra Falls,Ontario

Summary

Dynamic sales professional with a proven track record at A-Z Global, excelling in customer relations and complaint handling. Demonstrated expertise in developing strategic marketing plans and fostering team collaboration, resulting in significant market share growth. Adept at using Microsoft Office Suite to analyze sales data and drive performance improvements.

Overview

17
17
years of professional experience

Work History

Customer Service (Volunteer)

Allura Stores
10.2024 - 03.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported event planning initiatives for successful community outreach programs, ensuring a positive experience for all attendees.
  • Assisted in the development of training materials for new volunteers, fostering a knowledgeable and cohesive team environment.
  • Promoted organizational brand awareness by representing the company professionally during interactions with customers and external stakeholders.
  • Improved response times by efficiently managing incoming calls and emails to address customer inquiries quickly.
  • Provided valuable input during team meetings, offering suggestions for improvements in processes and overall customer service delivery methods.

Regional Sales Manager

A-Z Global
06.2022 - 08.2024
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Finalized sales contracts with high-value customers.

Sales Executive

Chellarams Plc
09.2008 - 12.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Bachelor Of Science - Mass Communication

Imo State University
Owerri-Imo State
12.2013

Diploma - Mass Communications

University of Jos
Jos-Plateau State
12.1992

Skills

  • Customer focus
  • Complaint handling
  • Email management
  • Problem-solving
  • Customer service
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Customer relations
  • Call center experience
  • Appointment scheduling
  • Data collection
  • Follow-up skills
  • Administrative support
  • Microsoft Office Suite
  • Product sales
  • Store maintenance
  • Delivery scheduling
  • Sales closing
  • Recordkeeping strengths
  • Retail store support
  • Brand representation

Languages

English
Professional Working

Timeline

Customer Service (Volunteer)

Allura Stores
10.2024 - 03.2025

Regional Sales Manager

A-Z Global
06.2022 - 08.2024

Sales Executive

Chellarams Plc
09.2008 - 12.2018

Bachelor Of Science - Mass Communication

Imo State University

Diploma - Mass Communications

University of Jos

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Alfred Friday Ebiloma