Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sujith Varghese

London,Canada

Summary

Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in IT operations and problem-solving, ensuring reliable and impactful performance.

Overview

8
years of professional experience

Work History

TD Bank Group

IT Operations Analyst I
03.2023 - Current

Job overview

  • Delivered first-level technical support to bank employees, addressing issues with application software, hardware, and accounts
  • Handled inbound support calls, providing real-time troubleshooting and remote assistance for password resets, hardware diagnostics, and software fixes
  • Collaborated with internal teams to escalate and resolve complex technical challenges, ensuring minimal downtime for end users
  • Documented technical issues and resolutions in the ServiceNow to enhance team efficiency and support future troubleshooting
  • Contributed to team success by sharing expertise and assisting in training new helpdesk agents.

Adecco

Service Availability Representative
08.2021 - 03.2023

Job overview

  • Provided remote help to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
  • Documented customer interactions in detail within service now, ensuring comprehensive records were maintained for future reference
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
  • Resolved network connectivity issues, restoring full functionality for affected users promptly.
  • Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.

Wells Fargo EGS India Pvt Ltd

Trade Service Representative
12.2016 - 11.2018

Job overview

  • Processed and managed Letter of Credit (LC) activities in adherence to UCP, ISBP, and Incoterms
  • Communicated with global financial partners to facilitate reimbursement claims and address trade finance issues
  • Liaised effectively with corresponding banks and other external stakeholders to ensure seamless execution of trade finance operations.
  • Streamlined trade finance processes by implementing efficient workflow systems and reducing turnaround time.
  • Ensured compliance with regulatory requirements by conducting thorough due diligence on all trade finance transactions.

Education

Fanshawe College
London, ON

Post Graduate Certificate from Operations Management
12.2020

Fanshawe College
London, ON

Post Graduate Certificate from Insurance and Risk Management
05.2020

St Aloysius College, Mangalore University
Mangalore

MBA from Finance And Marketing
05.2019

MG University
Kottayam

BBA
05.2014

Skills

  • Microsoft word, excel, powerpoint
  • ServiceNow & Case Management
  • Network troubleshooting
  • Application support
  • IT service management
  • Trade compliance
  • Documentary collections
  • Trade finance expertise
  • Letter of credit management
  • Helpdesk operations
  • Ticket management

Timeline

IT Operations Analyst I

TD Bank Group
03.2023 - Current

Service Availability Representative

Adecco
08.2021 - 03.2023

Trade Service Representative

Wells Fargo EGS India Pvt Ltd
12.2016 - 11.2018

Fanshawe College

Post Graduate Certificate from Insurance and Risk Management

MG University

BBA

Fanshawe College

Post Graduate Certificate from Operations Management

St Aloysius College, Mangalore University

MBA from Finance And Marketing

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