Svitlana Yaryna
Toronto,ON
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry.
Overview
2
2
years of professional experience
Work History
Guest-service-agent
Hotel PODILLYA
Ukraine
04.2020 - 04.2022
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
Specialist’s Diploma - Translation And Teaching
Khmelnytskyi National University
Ukraine 06.2009
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- Guest inquiry resolution
- Patience and composure
- Guest Services
- Hospitality services
- Issue Resolution
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Guest-service-agent
Hotel PODILLYA
04.2020 - 04.2022
Specialist’s Diploma - Translation And Teaching
Khmelnytskyi National University