Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Akshaya M

Toronto,ON

Summary

Director of Transformation / Engagement & Change Leader /Enterprise Operations

Strategic and Tactical Planning / Enterprise Business Operations / Agile/ Internal & External Communications / Change Management / Leadership / Subject Matter Expert

An innovator, specializing in leading organizations to achieve business profitability and transforming business departments into cohesive units. Consistently resolves issues and finds solutions during periods of growth, consolidation and transformation.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director of Transformation

Ericsson
Portland, OR
07.2015 - Current
  • Leading a Global Consulting Transformation Program.
  • Using Agile methodology, techniques and mind-set to achieve business results.
  • Leading and mentoring C- Level and Executive Leadership teams as well as regional, product, and line management teams.
  • Setting the vision, behaviors and delivering a Communications program across the various channels.
  • Designing engagement and communications strategies.
  • Leading company in revitalizing brand both externally and internally.
  • Developing new strategic and operational ways of working and also new ways to measure success and executing those initiatives.
  • Partnering with internal teams and using customer feedback to achieve true transformation.
  • Serving as training agent, organizing and facilitating workshops and “big room” sessions to align strategy and mission across all business units.

Strategy and Business Initiatives- VP

Citi Bank
Springfield, IL
03.2023 - Current
  • Developed change management campaigns targeted at key internal stakeholders in support of the Global Enterprise transformation.
  • Engaged global, regional, and member firms in transitioning to the new digital platform Develop and facilitate on-going community of practice communications which include, webcasts, live streaming, conference calls, in-person meetings, and training sessions with key stakeholder and internal client communities.
  • Collaborated with various channel managers to develop relevant channel-specific materials to ensure to ensure strategic alignment of technology with content development and the brand strategy.

IT and Communications Consultant

Girl Scouts Of Western Ohio
Morrow, OH
01.2013 - 04.2014
  • Provided Technology and Communications strategic plans for companies globally.
  • Social media and video production.
  • Aligning business groups with technology and communications.
  • Bringing Strategy into reality.

Sr. Communications Manager Global

Wipfli Llp
Augusta, UK
01.2011 - 01.2012
  • Worked with Nokia CEO to develop a global change management/business transformation campaign to drive company culture from a passive company to highly charged, accountable and inspired company looking to challenge the old mentality.  Aligned the Leaders from across all business units behind new vision and case for change. Developed business impact assessments and support strategies.
  • Created a character that shared company activities in a fun and innovative way while focusing on accountability, urgency and empathy. Served as head of Nokia’s Internal Communications campaign the Roving Reporter.  I used video, town halls, and social media to create a highly successful internal communications campaign.
  • Filmed Executive Leaders including the CEO for informative videos stressing company mission. Viewed and discussed globally. Wrote and directed videos with professional film crews.
  • Led town halls, trainings and social networking which positively enhanced employee behaviors and corporate strategy.
  • Incorporated social media, technology, print and personal appearance campaigns to deliver positive message.
  • Worked across a highly technical and engineer community globally and across business units.

Head of Communication and Marketing - IT

NOKIA, INC.
City, STATE
01.2011 - 01.2012
  • Provided strategic counsel to the IT leadership team during reorganization and leadership change in regards to communication and marketing.
  • Aligned a very dispersed functional team in our message and methods.
  • Collaborated with other departments to achieve mutual success in goals that aligned technology with business objectives.

HEAD of IT (Regional CIO) - UK

NOKIA, INC.
City, STATE
01.2010 - 01.2011
  • Single point of contact and responsible for all IT related activities within the United Kingdom.
  • Led a team of 175 internal employees and external partners.
  • Led IT Technology: Vendor Management, Data Center, Network Infrastructure, Application Development, Application Support, Mobility, Business Development and Strategy Implementation.
  • Championed a collaborative culture from a dispersed tribal mentality within IT.
  • Selected to the UK Leadership team to better support for the UK teams and customers.
  • Focused on business success, personal accountability and how technology can increase productivity and profitability.  

Head of IT (Regional CIO) - North & South America

NOKIA, INC
City, STATE
01.2006 - 01.2010
  • Led a team of 200 internal and external partners.
  • Championed a collaborative culture from a dispersed tribal mentality which formed an aligned fast acting Information Technology Department.
  • Created several successful innovative plans that dealt with restructuring, innovation, out-sourcing and cost reduction.
  • Increased IT involvement with other departments becoming a true business partner.
  • Led Nokia IT companywide in employee satisfaction.
  • Increased overall IT satisfaction.
  • Improved relationship between Americas and the global organization.
  • Led IT Technology, Vendor Management, Data Center, Network Infrastructure, Application Development, Application Support, Business Development and Strategy Implementation.

 

Quality and Operations Development Manager

NOKIA, INC.
City, STATE
01.2003 - 01.2006
  • Managed the process, governance and quality initiatives across Information Technology in North and South Americas.
  • Led the rollout of defined portfolio of Platform Services in support of IT customers Responsible for Communications, Finance and Control and Relationship Management across North and South America Implemented several projects focusing on application development bringing a customer service approach to technology.
  • Implemented Quality Audits of manufacturing facilities that led to improvement of productivity.
  • Service Desk and On-Site Support Management, Dallas, Nokia, 2002 - 2003.
  • Led Service Desk and On-Site Support team aligning North and South American IT with Global initiatives and teams.
  • Increased employee morale and customer satisfaction rates.
  • Changed culture to align with business.
  • Managed and led through Out-Sourcing initiatives.
  • Led Service Desk and On-Site Support across the Central Region of US and Mexico.

IT Site Manager

NOKIA, INC.
City, STATE
01.2000 - 01.2002
  • Led IT department at Nokia's Silicon Valley Site.
  • Led Service Desk, On-Site Support, Server Administration and Local Area Network teams.
  • The site consisted of several acquisitions (five) focusing on future business development.
  • This required skills in merging technologies and cultures.
  • Worked closely with many different business departments to ensure success.
  • Nokia was moving from a fragmented IT approach to a global centralized focus.

Program Team Lead

NOKIA, INC.
City, STATE
01.1999 - 01.2000
  • Led an external team to migrate company email system for MS Mail to Microsoft Exchange, install Tivoli remote system and Y2K upgrades.
  • The team consisted of one individual to make changes to local servers, an instructor to teach employees to use the new systems and several people to migrate each client system.
  • Traveled across North and South America.
  • Routinely surpassed expectation on time deivery and customer satisfaction.

IT Consultant

ManPower
City, STATE
01.1997 - 01.1999
  • Worked for the IT consultant company as an IT systems administrator.
  • I worked for several different companies from Tax/Accounting, Technology, to Trucking as primarily On-Site Support and Server Administration seeing different business models and seeing how technology can make those models work better.
  • Many times I worked as a one man IT department.

District Executive

Boy Scouts Of America
City, STATE
09.1996 - 12.1997
  • Worked with local communities to bring a higher level of visibility, support and participation for Boy Scouts of America in the South East Area of the local Dallas council.  I worked closely with local governments, schools, churches and parent groups to improve Boy Scouts of America.  It required a great deal of organizational skills and working with Mayors, Police Chiefs and other leaders of the community while interacting with the kids and parents.  I brought a technology and business understanding approach which then led me to an IT career path.

Education

Bachelor of Arts - Psychology

University of Texas

Skills

  • 9 years leadership experience in Transformation, Communications and Enterprise Business functions across all functions including B2B and B2C
  • Business Enterprise Strategy Development and Implementation Leading people from team level to department size (up to 200 employees)
  • Recognized problem solver and business partner, Cross-functional relationship expert
  • Technology Leader and Instructor Global Vendor Management and Partnering, experienced in highly matrixed and off-shore environments
  • Large scale Client and Project Management Executing and delivering upon key success measurements to attain business results
  • Evangelist & Change Leader - Led Global Challenge your Mindset initiative, taught courses on change management for Leaders at BNP Paribas, BMO, Citi
  • Experienced with many Change Management methods and tools and all facets of change: cultural, organizational and strategical
  • Agile and Communications
  • Major contribution on supporting EC and Board requirements, contributing to the development and execution of key organizational initiatives, and acting as steward in coordination with Lines of Business and Shared Services
  • Innovative communications and change leader specializing in creating communication strategies that align a company’s mission and that resonant with and inspire employees

Certification

Microsoft Certified Systems Engineer (MCSE) 

Additional Information

  • Served as a Non-Commissioned Officer: Infantry in the US Army National Guard Distinguished Honor Graduate of PLDC (Army Leadership Course) Section sergeant of 120mm mortar platoon (led 20 soldiers) and Sergeant of the Year for the battalion.

Timeline

Strategy and Business Initiatives- VP

Citi Bank
03.2023 - Current

Director of Transformation

Ericsson
07.2015 - Current

IT and Communications Consultant

Girl Scouts Of Western Ohio
01.2013 - 04.2014

Sr. Communications Manager Global

Wipfli Llp
01.2011 - 01.2012

Head of Communication and Marketing - IT

NOKIA, INC.
01.2011 - 01.2012

HEAD of IT (Regional CIO) - UK

NOKIA, INC.
01.2010 - 01.2011

Head of IT (Regional CIO) - North & South America

NOKIA, INC
01.2006 - 01.2010

Quality and Operations Development Manager

NOKIA, INC.
01.2003 - 01.2006

IT Site Manager

NOKIA, INC.
01.2000 - 01.2002

Program Team Lead

NOKIA, INC.
01.1999 - 01.2000

IT Consultant

ManPower
01.1997 - 01.1999

District Executive

Boy Scouts Of America
09.1996 - 12.1997

Bachelor of Arts - Psychology

University of Texas

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Akshaya M