Loïc Georges Elombat Mbedey

• Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
• Managed approximately 20 incoming calls, emails and in person support per day from customers.
• Escalated complex issues to second-level support or vendors to ensure rapid resolution.
• Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
• Onboarded new hires by setting up their workstations.
• Installed computers, phones, and printers (or configured shared printer connections).
• Ensured the monitoring of stocks of hardware and software components. (ink cartridges, software licenses, desktops, mice, keyboards, hard drives.)
• Ensured the reception and storage of hardware components.
• Ensured the daily backup of transactions carried out in the bank. (End of day processing)
• Managed user account creation, password resets, and computer resources within Active Directory.
• Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
• Facilitated employee training on newly adopted software.
• Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
• Utilized ticketing system to track customer requests and prioritize urgent needs.

Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
• Wrote custom HTML and JavaScript for existing websites.
• Acquired proficiency in project management methodologies, specifically the SCRUM framework.
• Developed interactive prototypes using HTML5, CSS3, JavaScript, and Django for client presentations and feedback sessions.
• Attended development programs to gain competencies and boost skills set.
• Utilized version control tools like Git and GitHub to manage code, track changes, and collaborate with fellow developers.