Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Ephraim Mbube Ewange

Montreal,QC

Summary

Dynamic Cybersecurity Specialist with extensive experience at HSBC Bank, adept at vulnerability assessment and risk management. Proven track record in enhancing security protocols and ensuring compliance, while delivering exceptional customer service. Skilled in penetration testing and crisis management, effectively mitigating threats and safeguarding sensitive information.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Traffic Control and Monitoring Agent

Champlain Bridge(SSLG), Montreal
Montreal, Quebec
01.2024 - Current
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Analyzed customer service metrics including response time, resolution rate.
  • Answered phone calls from customers seeking assistance or advice regarding their account status.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.
  • Monitored incoming customer inquiries and escalated issues to appropriate departments.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Performed data entry of customer information into an internal database.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Maintained a high level of professionalism while interacting with customers at all times.
  • Identified suspicious activity to determine appropriate response.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Documented processes related to monitoring activities for training purposes.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

IPTV Devices Configuration

Self Employed
LaSalle, Quebec
08.2017 - 01.2024
  • Configured Amazon Firestick and Android TV boxes for optimized IPTV streaming with secure device setups.
  • Applied network security practices, including router configuration and VPN integration, to protect user data.
  • Installed and managed third-party IPTV applications while troubleshooting playback issues for compliance.
  • Educated clients on safe streaming habits, app permissions, and cybersecurity hygiene for devices.
  • Completed scheduled appointments on time to drive quality service.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Managed quality control and maintained high level of customer satisfaction.

Cybersecurity Specialist

HSBC Bank
Markham, Ontario
06.2014 - 08.2017
  • Reviewed security bulletins and vulnerability patch releases.
  • Updated computer security policies and procedures upon learning of new risks.
  • Used penetration testing tools to identify weaknesses in security systems.
  • Audited networks and security systems to identify vulnerabilities.
  • Partnered with legal staff, professional's office and other law enforcement agencies to optimize favorable outcomes.
  • Responded promptly to all reported security incidents by investigating them thoroughly and taking appropriate action where necessary.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Configured routers and switches according to industry best practices for securing networks from external threats.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Learned about latest security threats from blogs and online publications.
  • Monitored network traffic for malicious activity, identified abnormal behavior, and responded accordingly.
  • Recommended changes to existing processes or procedures based on analysis of threat intelligence data.
  • Collaborated with stakeholders to implement and update disaster recovery plans.
  • Conducted regular audits of IT systems to ensure compliance with corporate data security policies.
  • Worked closely with other members of the IT team to ensure proper implementation of new hardware and software solutions into production environments is completed securely.
  • Developed and implemented security policies, procedures and standards to protect the organization's information systems from unauthorized access, modification and destruction.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Mentored junior employees in departmental activities and procedures.
  • Provided guidance on cyber security awareness training for employees at all levels of the organization.
  • Promoted security awareness among employees and clients to alleviate risks and breaches.
  • Investigated computer security incidents as they occurred, analyzed root cause of incidents, documented findings and recommended corrective actions.
  • Reviewed system logs regularly for suspicious activities or anomalies that may indicate an attempted breach.

Cybersecurity Specialist

Verizon Telecommunications
Dover, Delaware
02.2009 - 03.2013
  • Reviewed security bulletins and vulnerability patch releases.
  • Updated computer security policies and procedures upon learning of new risks.
  • Built firewalls and encrypted data to secure confidential information.
  • Used penetration testing tools to identify weaknesses in security systems.
  • Responded promptly to all reported security incidents by investigating them thoroughly and taking appropriate action where necessary.
  • Audited networks and security systems to identify vulnerabilities.
  • Configured routers and switches according to industry best practices for securing networks from external threats.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Analyzed malware samples using automated tools such as VirusTotal or Cuckoo Sandbox to determine its intent and possible methods of mitigation and prevention.
  • Created detailed reports outlining current cyber security measures in place across the organization.
  • Researched emerging technologies that can improve the overall level of protection against cyber attacks.
  • Managed user accounts within Active Directory environment ensuring appropriate access rights are granted or removed when necessary.
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Worked closely with fellow security personnel to remedy and alleviate technology issues.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Made recommendations to improve security procedures and systems.
  • Implemented firewalls, intrusion detection systems, anti-virus software and other related technology to protect organizational assets.
  • Performed vulnerability scans using automated tools such as Nessus or QualysGuard to detect any weaknesses in the system that could be exploited by attackers.
  • Reviewed system logs regularly for suspicious activities or anomalies that may indicate an attempted breach.

Education

Master of Science - Pharmaceutical Sciences

James Lind Institute
Switzerland
02-2024

Bachelor of Science - Computer Sciences And Mathematics

University of Buea
Buea, Cameroon
06-2003

Skills

  • Traffic monitoring, traffic control, and CCTV operation
  • First Aid/CPR
  • Data entry
  • Attention to detail
  • Security compliance
  • Dispatch
  • Emergency response coordination
  • Data management
  • Security compliance and customer service
  • Critical thinking
  • Network security
  • Network monitoring
  • System administration
  • Software troubleshooting
  • Crisis management plans
  • Regulatory compliance
  • Write reports
  • Vulnerability assessment
  • Penetration testing
  • Data protection
  • Risk management
  • Mobile device security
  • Customer service
  • Threat analysis
  • Secure coding practices
  • Disaster recovery planning
  • Security information and event management
  • Software vulnerability scanning
  • Patch management
  • Compliance auditing
  • Ethical hacking techniques
  • Network security management
  • Web application security
  • Identity and Access management
  • Data loss prevention
  • Threat modeling
  • Network protocols
  • Application security
  • Secure development lifecycle
  • Cybersecurity frameworks

Certification

  • Cyber Security Specialist
  • AWS DevOps Engineer
  • Advanced Post Graduate Diploma in Clinical Trials Management

Languages

English
Native/ Bilingual
French
Professional

Timeline

Traffic Control and Monitoring Agent

Champlain Bridge(SSLG), Montreal
01.2024 - Current

IPTV Devices Configuration

Self Employed
08.2017 - 01.2024

Cybersecurity Specialist

HSBC Bank
06.2014 - 08.2017

Cybersecurity Specialist

Verizon Telecommunications
02.2009 - 03.2013

Master of Science - Pharmaceutical Sciences

James Lind Institute

Bachelor of Science - Computer Sciences And Mathematics

University of Buea

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Ephraim Mbube Ewange