Jena Shan
Scarborough
Summary
Detail-oriented Administrative and Billing Professional with over 10 years of experience in healthcare administration, billing coordination, accounts receivable, customer service, and office operations. Skilled in invoice processing, payment collection, account reconciliation, records management, and client communication. Recently completed an Accounting and Payroll Administration program with hands-on experience using Sage 50, QuickBooks Online, Microsoft Excel, and Outlook. Recognized for maintaining accuracy, meeting deadlines, and providing exceptional client service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Accounts Manager / Healthcare Administrator
Scarborough Physiotherapy & Rehabilitation Centre
Toronto, ON
01.2015 - Current
- Managed daily administrative and billing operations in a busy healthcare environment.
- Prepared and processed invoices, ensuring accuracy and timely submission.
- Followed up on outstanding balances and coordinated payment collection activities.
- Maintained client files and updated account information in internal systems.
- Processed payments and reconciled account records.
- Communicated with clients, insurance companies, and healthcare providers regarding billing inquiries.
- Scheduled appointments and coordinated clinic operations.
- Maintained confidentiality of patient and financial records.
- Assisted management with reporting, documentation, and office administration
Medical Office Administrator
Wellness Rehab Centre
Toronto, ON
01.2010 - 01.2015
- Provided administrative support to healthcare professionals and management.
- Managed incoming correspondence, emails, and client inquiries.
- Maintained accurate electronic and paper filing systems.
- Processed documentation and ensured compliance with organizational procedures.
- Assisted with billing, payment processing, and account follow-up activities.
- Coordinated scheduling and maintained client records.
Education
Accounting & Payroll Administration Diploma - undefined
Trios College
Toronto, Ontario01-2026
Medical Office Administration Diploma - undefined
Medix College
Toronto, Ontario03-2010
Skills
- Accounts Payable
- Accounts Receivable
- Payroll Administration
- QuickBooks Online
- Sage 50 Accounting
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Financial Reporting
- Executive & Calendar Management
- Office Operations & Coordination
- Vendor & Stakeholder Communication
- Billing & Accounts Receivable
- Data Entry & Reporting
- Document & Records Management
- Customer Service & Conflict Resolution
- Payroll Support & Remittances
- QuickBooks Desktop
- Bookkeeping Support
Timeline
Accounts Manager / Healthcare Administrator
Scarborough Physiotherapy & Rehabilitation Centre
01.2015 - Current
Medical Office Administrator
Wellness Rehab Centre
01.2010 - 01.2015
Accounting & Payroll Administration Diploma - undefined
Trios College
Medical Office Administration Diploma - undefined
Medix College