Mackenzie Matthews
Caledon,ON
Summary
Recent graduate with foundational knowledge in graphic design and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
7
7
years of professional experience
Work History
Distribution Centre Associate - Seasonal
Aritzia
11.2024 - 01.2025
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
- Inspected merchandise for damage and discrepancies with documentation.
Senior Brand Ambassador (Key Holder)
AEO Canada - Aerie
08.2021 - 11.2024
- Led team of Brand Ambassadors, fostering a positive work environment focused on achieving sales targets.
- Evaluated metrics from promotional events to identify areas for improvement, driving continuous enhancement of marketing efforts.
- Implemented creative visual merchandising techniques to showcase products effectively and drive sales.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
- Increased customer loyalty through personalized engagement activities and product demonstrations.
Host
The Keg Steakhouse + Bar
08.2022 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Graphic Design Intern
Warner Music Canada
05.2023 - 08.2023
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Prepared images to coincide with social and blog posts.
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Efficiently managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.
- Improved learning with hands-on experience in advanced graphic design software.
Assistant Baker
Spirit Tree Estate Cidery
07.2018 - 12.2020
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
Barista
Starbucks Canada
09.2017 - 12.2017
- Provided excellent customer service to all patrons
- Cross-trained in different positions to diversify skill set
- Took orders and handled cash and card transactions
- Worked under pressure to stay on top of orders and cleaning responsibilities
- Worked as part of a team to run the cafe
Education
Advanced Diploma - Graphic Design
Humber Polytechnic
Etobicoke, ONSkills
- Customer relationship building
- Multitasking proficiency
- Adobe creative suite
- Exceptional customer service
- Typography design
- Layout design
Timeline
Distribution Centre Associate - Seasonal
Aritzia
11.2024 - 01.2025
Graphic Design Intern
Warner Music Canada
05.2023 - 08.2023
Host
The Keg Steakhouse + Bar
08.2022 - 09.2023
Senior Brand Ambassador (Key Holder)
AEO Canada - Aerie
08.2021 - 11.2024
Assistant Baker
Spirit Tree Estate Cidery
07.2018 - 12.2020
Barista
Starbucks Canada
09.2017 - 12.2017
Advanced Diploma - Graphic Design
Humber Polytechnic
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