Work Preference
Summary
Overview
Work History
Education
Skills
Additional Qualifications
Languages
Timeline
CustomerServiceRepresentative
Open To Work

Shanique Antoine

Vaughan,Ontario

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeSales Associate

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Vaughan, Ontario, CA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Healthcare benefits

Summary

Assisted clients with inquiries in insurance support call center operations. Managed inbound and outbound calls while navigating multiple systems. Resolved client concerns and maintained accurate documentation in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

PetHealth Inc
Oakville
01.2018 - 12.2018
  • Handled inbound and outbound calls, providing support and solutions to clients in a fast-paced environment.
  • Resolved customer complaints and de-escalated challenging situations with professionalism and empathy.
  • Maintained accurate documentation and records while navigating multiple screens and systems efficiently.
  • Built strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Communicated clearly both verbally and in writing to address client needs and resolve issues.

Sales Associate

Bath and Body Works
Mississauga
01.2013 - 12.2016
  • Delivered high quality customer service in a fast-paced retail environment.
  • Assisted customers with questions, product selection, and service concerns in a professional and engaging manner.
  • Supported store operations, including opening and closing duties, staff support, and customer service execution.
  • Contributed to positive customer experience through product knowledge, communications, and teamwork.

Education

High School Diploma -

Applewood Heights Secondary School

Paralegal Diploma -

Trios College
Mississauga
01-2016

Skills

Customer service

Client support

Call centre experience

Inbound call handling

Outbound call handling

Problem-Solving

Issue resolution

Strong verbal communication

Strong written communication

Accurate documentation

Recordkeeping

Multi-Screen navigation

Multi-Systems navigation

Relationship building

Professionalism

Complaint resolution

De-escalation

Active listening

Customer relations

Problem resolution

Critical thinking

Additional Qualifications

  • Experience supporting clients in service driven, fast-paced environments
  • Strong ability to handle sensitive situations with professionalism and empathy
  • Comfortable working independently and as part of a team
  • Quick learner with the ability to adapt to new systems, products, and procedures
  • Prepared to obtain the OTL license within required timeframe

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

PetHealth Inc
01.2018 - 12.2018

Sales Associate

Bath and Body Works
01.2013 - 12.2016

High School Diploma -

Applewood Heights Secondary School

Paralegal Diploma -

Trios College
Shanique Antoine