
Assisted clients with inquiries in insurance support call center operations. Managed inbound and outbound calls while navigating multiple systems. Resolved client concerns and maintained accurate documentation in a fast-paced environment.
Customer service
Client support
Call centre experience
Inbound call handling
Outbound call handling
Problem-Solving
Issue resolution
Strong verbal communication
Strong written communication
Accurate documentation
Recordkeeping
Multi-Screen navigation
Multi-Systems navigation
Relationship building
Professionalism
Complaint resolution
De-escalation
Active listening
Customer relations
Problem resolution
Critical thinking