Balkaran Singh

- Directed daily package sortation and facility operations to ensure safety, efficiency, and cost control, meeting quality standards and delivery timelines.
- Managed team performance through hiring, training, coaching, and evaluations, fostering a productive and motivated workforce.
- Ensured compliance with safety protocols and quality standards, leading employee training on hazardous materials, equipment safety, and quality assurance.
- Analyzed operational metrics and resolved customer service issues promptly, implementing improvements to enhance service and efficiency.

• Provided personalized service and assistance related to products and services, including sales, billing issues, loyalty, and claims
• Responded to customer requests and offered appropriate solutions
• Built rapport with clients by actively listening to their needs and offering relevant solutions
• Delivered prompt and efficient service to meet clients' evolving requirements
• Accurately inputted, retrieved, and accessed customer information from the client database
• Provided insights into products and services and maintained follow-ups as necessary
• Identified business opportunities to promote products and services and ensured customer satisfaction

• Coordinated the distribution and sorting of medications to various pharmacies while upholding quality requirements
• Scheduled and dispatched drivers for timely delivery of medical supplies
• Monitored delivery progress and adjusted schedules as necessary to ensure timely deliveries
• Proactively detected and resolved operational or logistical issues to ensure efficient pharmacy delivery
• Maintained accurate records of delivery schedules, routes, and completed deliveries
• Communicated effectively with drivers, pharmacists, and other stakeholders to coordinate deliveries and address any issues promptly

• Carried out precise procedures for managing UPS deliveries in a busy facility
• Managed and handled air cans, ensuring the safe and prompt transfer of air freight shipments
• Skillfully sorted international packages, demonstrating an understanding of specific protocols and requirements