Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myungha Chang

Moncton

Summary

Dynamic and detail-oriented professional with experience at BB.Q Chicken, excelling in food preparation and customer service. Proven ability to maintain hygiene standards while cultivating strong customer relationships. Skilled in cleaning and sanitizing, with a commitment to enhancing operational efficiency and ensuring customer satisfaction through attentive service.


Since my teenage years, I have taken on the role of the head of my family, and throughout my twenties, I worked two jobs simultaneously. During that time, I gained extensive experience and practical knowledge in various fields, including serving, kitchen assisting, distribution, logistics, sales, general affairs, and accounting. Thanks to my dedication and persistence, I successfully launched a startup and later spent ten years at one of Korea’s leading IT companies. There, I worked as a team leader and senior researcher, developing mobile applications that ranked among the top apps. As a business strategist, marketer, and project owner (PO), I managed over 1.8 million users and maintained a 4.8 out of 5 rating on both Google and Apple platforms for ten years.

In my twenties, I also worked for about five years in a large pub, where I performed both server and kitchen assistant duties. I’ve maintained physical endurance and a positive mindset since childhood through regular exercise such as cycling, hiking, and yoga. Once I begin a task, I see it through to the end, always giving my best no matter the circumstances.

Personally, I value loyalty and trust above all else. I have maintained good relationships with colleagues and former supervisors even after many years. Currently, I work at a BBQ restaurant, where I have built strong rapport with both the owner and coworkers. Though I’m not in my twenties anymore, I bring experience and reliability to the table. Within just a year, I have built a loyal customer base, and even formed personal friendships with some patrons. My English level, based on the CELPIP test, is 5, 5, 6, 6. While I continue to study regularly, I am confident in my ability to serve and communicate with customers, including engaging in small talk.


Overview

11
11
years of professional experience

Work History

Cook's Assistant & Server

BB.Q Chicken
05.2024 - Current
  • Assisted in food preparation ensuring adherence to safety and hygiene standards.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Application Specialist

NHN Edu Corp.
08.2018 - 04.2024
  • Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
  • Provided training and support to end-users, ensuring smooth adoption of new technologies.
  • Determined whether computer systems in company were sufficient for business requirements.
  • Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
  • Streamlined communication between departments by establishing clear channels for sharing information.
  • Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Created manuals and published guidelines for proper use of systems.

Application Specialist

NHN Corp.
08.2014 - 08.2018
  • Assisted in troubleshooting application issues to enhance user experience.
  • Supported implementation of software solutions to streamline operational workflows.
  • Collaborated with cross-functional teams to gather requirements for application enhancements.
  • Conducted user training sessions to improve software utilization and efficiency.
  • Documented technical processes and user guides for improved knowledge sharing.
  • Monitored system performance and reported issues to senior team members promptly.
  • Participated in testing phases to ensure application quality and functionality standards were met.
  • Maintained up-to-date knowledge of industry trends and software advancements for continuous improvement.
  • Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.

Education

High School Diploma -

Yale Women's High School
Seoul, South Korea
02-1998

Skills

  • Cleaning and sanitizing
  • Attention to detail
  • Food preparation
  • Chopping vegetables
  • Food portioning and packaging
  • Meat preparation
  • Dishwasher operation

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

Cook's Assistant & Server

BB.Q Chicken
05.2024 - Current

Application Specialist

NHN Edu Corp.
08.2018 - 04.2024

Application Specialist

NHN Corp.
08.2014 - 08.2018

High School Diploma -

Yale Women's High School
Myungha Chang