Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Mathew Martins

Toronto

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Letter Carrier

Canada Post
03.2023 - Current
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.

Soccer Coach

Peniche Community Club of Toronto
06.2020 - 01.2023
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Developed and implemented team rules.
  • Improved player behavior through modeling and disciplinary interventions.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.

Customer Service Representative

Costco Wholesale
02.2017 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.

Construction Worker

Galos Masonry Co.
05.2018 - 01.2020
  • Measured dimensions of finished pieces for conformance to specifications.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Observed safety regulations on job sites to minimize accidents.

Education

High School Diploma -

St. Mary Catholic Academy Secondary School
06.2019

Skills

  • Organization and Time Management
  • Attention to Detail
  • Multitasking Abilities
  • High-quality customer service
  • Active listener
  • Proactive and team player
  • Delivery accuracy
  • Route navigation

References

Canada Post Supervisor: Brittney Miles

(416)-452-4307


Peniche Community Club Manager: Lina LO

(647)-221-2724


Construction Manager: Jose Costa 

(437)-215-4718



Languages

Portuguese

Timeline

Letter Carrier

Canada Post
03.2023 - Current

Soccer Coach

Peniche Community Club of Toronto
06.2020 - 01.2023

Construction Worker

Galos Masonry Co.
05.2018 - 01.2020

Customer Service Representative

Costco Wholesale
02.2017 - 02.2021

High School Diploma -

St. Mary Catholic Academy Secondary School

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Mathew Martins