Anderson Enuneku
Moncton,NB
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Letter Carrier
Canada Post
01.2021 - Current
- Responsible for bundling and sorting mails/parcel for daily delivery. Cut delivery and sortation time by 50%
- Delivers mails/parcels to residential and business establishments with zero incident report and timely deliveries
- Responsible for daily Pick up of mails/parcels from both government and private businesses and effective monitoring using PDT
- Daily clearance of street letter boxes and outgoing community mail boxes, also provide update through PDT
- Return mails/parcels from residential and business establishment to depot and prepare neighborhood mails for next day
Rail Shipment Coordinator
ExxonMobil
12.2019 - 02.2020
- Daily update of KPI's for Rail planning operations, responded and updated orders
- Track and trace shipments using Railtrac; monitored shipments and provided daily updates to customer assistant/sales team
- Liaise with Rail road operators to resolve shipment Delays, Bad Orders, Congestion etc
- Update comment in Railtrac to correspond with shipment status
- Handled all damaged railcars/incidents
- Ensured synchronization on Rail track operators website and the Railtrac for accurate documentation
- Provided timely and effective communications to the business team and update invoice on SAP when necessary
Insurance Operations Officer II
TD Insurance
04.2019 - 12.2019
- Handle day to day enrollment and billing processes by reviewing incoming cheques/Money Orders/Credit Cards
- Responsible for entering all reviewed payments and additional Pre-authorized deposit (PAD) return into AS400
- Review and process credit notes from all regions (Cheques/Credit cards) for clients refund and update required systems
- Review and action Payment Mode system (PM Dollar) credit on customers account
- Enter payment mode system adjustment (PM Dollar Adjustment)
- Prepare and issue Registered Letter for non-payment client
TDG Specialist
Irving Oil Limited
06.2018 - 12.2018
- Promptly notify supplier/customers of any revisions required to shipping documents
- Ensuring compliance on all rail and truck TDG shipping documents for inbound and outbound shipments. I was part of the team responsible for the overhaul of the shipping documents for the lube plant and home office
- Manage communication with suppliers/customers and rail billing manager to identify cause and resolution
- Communicate errors with suppliers/customers and manage resolution
- Ensure records are retained on company's database
- Issue PO's for chemical and catalyst, expedite and arrange transport
- Daily stock gauge monitoring
- Manage supplier relationships as assigned/resolve supplier issues
- Run MRP with a future outlook to ensure all require production materials will be available as needed
Customer Service Representative
Sitel Corporation Canada
08.2017 - 10.2018
- Effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
- Manage large amounts of inbound calls in a timely manner, identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise; build sustainable relationships
- Keep records of all conversations in our call center database in a comprehensible way
- Provide accurate, valid and complete information by using the right methods/tools
Logistics Supervisor
Encino Limited
04.2014 - 05.2017
- Generate and maintain quality systems and improvement of methodologies with specific focus on growth, cost management and process improvement
- Ensuring effective relationship management with clients, government officials and other stakeholders
- Responsible for day-to -day cargo services and all transportation details of the company; monitoring cargo movement through tracking system
- Material quality monitoring and confirmation
Procurement Representative
02.2010 - 03.2014
- Responsible for maintaining a record of all outstanding purchase orders with external vendors
- Arranged transportation and forwarding services for all orders to ensure materials are delivered as schedule
- Expedite all orders with local subcontract vendors and review expediting schedule on all customer orders
- Obtain and forward information to planning and sales department; liaise with custom brokers for updated reporting, procedures and valuations
Shipping Officer
Sea Shipping Agency
11.2008 - 12.2010
- Company's representative at the Lagos pilotage district
- Conduct clearing of company's vessels, utilizes appropriate laws and regulations in timely clearance of all materials
- Liaising with government authorities and Interface with customs, navy and other port authority on shipping matters
- Documentation of all voyages and keeping track of vessel movement
- Facilitate resolution of issues such as delays in form ‘M' approval and duty payment
- Negotiate appropriate rate for all vendors involved in each operation keeping operational cost within budget
Education
Bachelor of Science - Psychology
Enugu State University
Enugu, Nigeria01.2003
Skills
- Multitasking
- Prioritizing
- Organization
- Time management
- Microsoft Office Suite
- Problem Solving
- Communication
- Change Management
- Process Improvement
- Relationship Building
- Knowledge of AS400
References
Available on request
Timeline
Letter Carrier
Canada Post
01.2021 - Current
Rail Shipment Coordinator
ExxonMobil
12.2019 - 02.2020
Insurance Operations Officer II
TD Insurance
04.2019 - 12.2019
TDG Specialist
Irving Oil Limited
06.2018 - 12.2018
Customer Service Representative
Sitel Corporation Canada
08.2017 - 10.2018
Logistics Supervisor
Encino Limited
04.2014 - 05.2017
Procurement Representative
02.2010 - 03.2014
Shipping Officer
Sea Shipping Agency
11.2008 - 12.2010
Bachelor of Science - Psychology
Enugu State University
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