Parminder Kaur Pawar
Summary
Professional with over 5 years of expertise in Customer Service, coupled with extensive customer service skills honed in both insurance and retail environments. Adept at maintaining confidentiality and delivering exceptional service to clients. Strong communicator, leader, and contracting specialist with 2 years of experience.
Overview
6
6
years of professional experience
Work History
Compensation & Contracting, Licensing
Canada Life
08.2022 - 12.2023
- Execute business reassignments as directed by incorporate partners.
- Manage policy service agent information for ADSL advisors, brokers, and incorporate advisors.
- Maintain agent-to-policy relationships, handling Agent of Record requests for Advisor Solutions (ADSL) advisors, brokers, and incorporate advisors.
- Review and manage contracting and licensing paperwork, ensuring completeness and following up with field teams as needed.
- Monitor and maintain advisor/broker licenses and Errors & Omissions (E&O) information continuously.
- Establish and update commission accounts for incorporate advisors dealing with Great-West Life branded products.
- Maintain advisor information including addresses, emails, and phone numbers.
Customer Experience Associate
Walmart
09.2018 - Current
- Operate point-of-sale systems to efficiently process customer transactions.
- Conduct cash drawer counts at the end of each shift and report any discrepancies promptly.
- Assist customers with inquiries, complaints, and refunds in a professional manner.
- Stay updated with new products and promotions to provide accurate information to customers.
- Maintain cleanliness and tidiness in the checkout area and monitor and replenish stock levels as needed.
- Collaborate with colleagues to uphold a high level of customer service consistently.
Supervisor
A&W Canada
03.2021 - 08.2022
- Supervise, coordinate, and schedule the activities of kitchen and food counter attendants.
- Ensure the well-being and safety of customers and staff.
- Complete various tasks based on ability, seniority, initiative, and division of tasks.
- Resolve and document issues within their realm of authority concerning the restaurant, staff, and customers according to restaurant policies.
- Make decisions to balance key goals such as high quality, speed, and cost-control through effective management of the operating system.
Education
Wireless Information Networking Post-Grad Diploma -
Fleming College
Peterborough, Ontario04.2019
Bachelor of Technology in Computer Science (B. Tech) -
I.K. Gujral Punjab Technical University
Punjab, India05.2016
Skills
- Strong interpersonal communication: Effective communication with clients to understand their needs and provide appropriate solutions
- Active listening: Ability to listen attentively to customers' concerns and address them appropriately
- Problem-solving: Proficiency in identifying issues and finding satisfactory resolutions for customers
- Empathy: Demonstrating understanding and empathy towards customers' situations to build rapport and trust
- Time management: Efficiently managing time to prioritize tasks and meet customer needs promptly
- Relationship building: Building and maintaining strong relationships with clients to foster long-term loyalty and retention
- Risk assessment: Assessing clients' risk profiles and recommending appropriate insurance solutions
- Technology proficiency: Proficiency in using insurance software and CRM systems to manage client information and policies efficiently Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook) for documentation, data analysis, and communication purposes
References
References available upon request
Timeline
Compensation & Contracting, Licensing
Canada Life
08.2022 - 12.2023
Supervisor
A&W Canada
03.2021 - 08.2022
Customer Experience Associate
Walmart
09.2018 - Current
Wireless Information Networking Post-Grad Diploma -
Fleming College
Bachelor of Technology in Computer Science (B. Tech) -
I.K. Gujral Punjab Technical University
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