Katelyn Scaife
Burlington,Ontario
Summary
Passionate, analytical young professional looking for a job where I can draw on what I've learned in my four year honours degree. Adaptable with an upbeat, positive attitude and a level-head, eager to grow, gain professional experience, and develop skills and connections for my future career.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Canadian Tire
Burlington, ON
11.2023 - Current
- Greeted customers and provided friendly customer service, informed them of current deals, prompted conversation, and built rapport.
- Adhered to company policies concerning returns, exchanges, and refunds.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Handled customer complaints and concerns promptly, either resolving personally or sending it to a superior when lacking the proper authority.
- Assisted customers with locating merchandise within the store.
- Ensured that assigned areas of the retail floor were properly stocked throughout each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Helped train new employees on the floor.
Administrative Assistant
Barrett Realty Advantage
Burlington, ON
06.2021 - 08.2022
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Performed upkeep on automated email and data collection programs
- Increased customer engagement through social media and ad creation
Intern
National Newcomer Navigation Network
Ottawa, ON
01.2021 - 04.2021
- Produced multiple articles around topics relevant to organization's focus on immigration
- Worked with team to design social media posts to encourage greater engagement with website
- Held interviews with persons of interest
Crew Member & Guest Experience Leader
McDonalds
Burlington, ON
06.2017 - 10.2020
- Worked register in front and in drive-thru
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Put together food and drinks quickly and efficiently.
- Explained current promotional information and items to patrons
- Was in charge of maintaining lobby cleanliness and atmosphere
Education
Bachelor of Arts - Global And International Studies Hons.
Carleton University
Ottawa, ON04.2022
High School Diploma -
Chisholm Academy
Oakville, ON06.2018
Skills
- Writing, both academic and journalistic
- Analyzing and interpreting statistics
- Problem solving
- Teamwork & cooperation
- Independent research
- Communication, both online and in-person
- Technological proficiency (Microsoft suite of products, Social media, Follow Up Boss)
- Database management
- Organization
- Attention to detail
- Quick & adaptive learner
Timeline
Customer Service Cashier
Canadian Tire
11.2023 - Current
Administrative Assistant
Barrett Realty Advantage
06.2021 - 08.2022
Intern
National Newcomer Navigation Network
01.2021 - 04.2021
Crew Member & Guest Experience Leader
McDonalds
06.2017 - 10.2020
Bachelor of Arts - Global And International Studies Hons.
Carleton University
High School Diploma -
Chisholm Academy
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