Tyler Milgate
Summary
Dedicated and certified IT professional with expertise in Microsoft technologies, networking, and excellent problem-solving abilities. Seeking a challenging IT role to leverage skills in delivering top-tier technical support and contributing to the success of an innovative organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Technician
Club Support Incorporated
03.2018 - 12.2023
- Provided responsive support to 80+ golf and social clubs across the Greater Toronto Area
- Leveraged TeamViewer and Remote Desktop Protocol for efficient troubleshooting
- Managed users and groups via Microsoft Active Directory, Microsoft Exchange, and Office 365
- Configured and maintained on-site and off-site backups for all clients
- Collaborated with third-party support representatives to resolve complex site-specific issues
- Offered on-call after-hours support one week per month.
IT Support Technician
Bercell Integrated Technologies
05.2014 - 07.2017
- Set up, configured, and maintained technology equipment for various locations
- Provided basic networking support and first-response troubleshooting
- Installed network switches, servers, access points, and conducted network cabling
- Managed users and groups via Microsoft Active Directory and Microsoft Exchange
- Participated in a collaborative IT team to ensure the success and growth of information technology.
Support Technician
Mobile Technologies Inc
01.2017 - 07.2017
- Traveled to client sites, diagnosed, and repaired Apple or Bose displays
- Maintained strong client relationships and updated all displays to the latest firmware/hardware revisions.
Computer Salesman / Technician
Staples Business Depot
05.2013 - 10.2013
- Provided excellent customer service and built effective client relationships
- Maintained and organized IT department, prepared invoices, and handled confidential payment information.
Education
Ontario College Diploma - Computer Engineering Technician
Northern College of Applied Arts and Technology
05.2014
Skills
- Windows
- Windows Server
- Office 365
- Microsoft Teams
- Networking
- Problem-solving
- Time Management
- Team Collaboration
- Continuous Learning
- Critical Thinking
- Dependable and Responsible
- Microsoft Certified (MCSA 2016 and Office 365 Modern Desktop Administrator)
- CompTIA A and CompTIA Network certified
- Proven ability to prioritize and meet deadlines
- Commitment to continuous learning and professional growth
- Strong independent and team collaboration skills
- Proficient in various operating systems and software packages (Windows, Windows Server, Office 365, Microsoft Teams, etc)
Certification
- MCSA
- Office 365 Modern Desktop Administrator
- CompTIA A+
- CompTIA Network+
Linkedin Profile
https://www.linkedin.com/in/tyler-milgate-32b22b99/
References
References available upon request.
Timeline
IT Support Technician
Club Support Incorporated
03.2018 - 12.2023
Support Technician
Mobile Technologies Inc
01.2017 - 07.2017
IT Support Technician
Bercell Integrated Technologies
05.2014 - 07.2017
Computer Salesman / Technician
Staples Business Depot
05.2013 - 10.2013
Ontario College Diploma - Computer Engineering Technician
Northern College of Applied Arts and Technology
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