Jessica Phillips
Lachine,QC
Summary
A technology-proficient professional, who combines an aptitude for problem-solving with a client-centric approach. Valuable experience in delivering network and software support, as well as crafting and implementing innovative technical solutions. Personal expertise extends to scrutinizing system performance and security to elevate user satisfaction to its peak potential.
Overview
12
12
years of professional experience
Work History
Senior TLM Implementation Specialist - HRO
ADP Canada
06.2021 - Current
- Perform comprehensive analysis of client time and attendance needs, ensuring seamless integration with payroll module, while prioritizing client understanding and confidence in system.
- Simplify intricate technical concepts into easily digestible information for clients, ensuring clear understanding of complex technology-related matters.
- Guide and support junior implementation specialists, fostering a collaborative environment to bolster their confidence and contribute to a cohesive, high-performing team.
- Earned and actively maintain company's confidence in configuring and constructing databases for intricate union and national accounts.
- Meticulously execute comprehensive UAT to guarantee product effectiveness and client satisfaction prior to project go-live.
Contract Specialist
Tenaquip Limited
10.2018 - 06.2021
- Engaged in government RFQs to secure contract opportunities
- Executed contract awards to ensure internal understanding of client specifications, while adhering to contract's backend requirements
- Examined sales reports for current national accounts, providing account managers with insights to facilitate informed decisions and foster client retention and satisfaction
- Proactively contributed to refining standard operating procedures to address process gaps and fortify safeguards against vulnerabilities
Safety & Compliance/Carrier Development
Traffic Tech, Inc.
06.2012 - 06.2018
- Ensured regulatory compliance by investigating and resolving industry violations, while also mediating conflicts for a harmonious work environment
- Contributed to implementation of third-party software to bolster existing database security
- Managed company-wide vetting of new transport carriers, ensuring comprehensive and secure carrier selection
Education
Master of Arts - History
Concordia University
Montreal, QC02.2024
Bachelor of Arts - History
Concordia University
Montreal, QC05.2018
Skills
- Implementation expertise
- Analysis and configuration
- Meticulous UAT database testing
- Excellent interpersonal and client management skills
- Swiftly adjusts to evolving work demands, demonstrating adeptness in acquiring new skills and knowledge
- Dedicated to meticulous attention to detail, ensuring perfection in final deliverables
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior TLM Implementation Specialist - HRO
ADP Canada
06.2021 - Current
Contract Specialist
Tenaquip Limited
10.2018 - 06.2021
Safety & Compliance/Carrier Development
Traffic Tech, Inc.
06.2012 - 06.2018
Master of Arts - History
Concordia University
Bachelor of Arts - History
Concordia University
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